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| Section | Weight | Objectives |
|---|---|---|
| Inventory and Order Management | 10% | - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks |
| Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Demonstrate how to use the dispatcher console - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts |
| Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Explain the work order lifecycle and applicable statuses - Apply the appropriate product and price book configurations for a scenario - Given a scenario, configure work order processes, parameters, and field settings |
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NEW QUESTION # 84
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
Answer: B,D
Explanation:
Service reports are documents that summarize the details and outcomes of a service appointment such as work performed, products consumed, customer feedback, etc.[25]. Configuring signature blocks for service report templatesallows capturing customer signatures as proof of job completion before generating invoices[26].
Adding service report templates to the appropriate repair work type allows automatically generating service reports based on the work type of the service appointment[27]. Generating service in the organization's default language would not verify that a repair job has been completed to the customer satisfaction. Sending a feedback survey to the customer when a service appointment is completed would not ensure thatan invoice can be generated. References: https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_signature_blocks.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_work_types.htm&type=5
NEW QUESTION # 85
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
Answer: D
Explanation:
Crew Management is a feature that allows creating and managing crews of multiple service resources who share the same service appointments[163]. The Preferred Resource service objective is ignored for active Crew Members because it only applies to individual resources and not crews[164]. Capacity-based scheduling is not supported for Service Crews because crews do not have capacity limits and can be assigned unlimited service appointments[165]. A service resource can be a member of multiple crews and can switch between them depending on their availability and skills[166]. Salesforce Field Service does not consider the Recommended Crew Size when assigning appointments because it only considers the Required Crew Size which indicates the minimum number of crew members needed for a service appointment[167]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_crews_overview.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_crews_limitations.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_service_crews_limitations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_service_crews_create_edit_delete.htm&type=5https://developer.salesforce.com/docs/atlas.en-us.api.meta
/api/sforce_api_objects_serviceappointment_requiredcrewsize.htm
NEW QUESTION # 86
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
Answer: B
Explanation:
This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. References:https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5
NEW QUESTION # 87
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?
Answer: C
Explanation:
Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans[126]. Defining a generation horizon of 14 days would allow Universal Containers to automatically generate Work Orders 14days before the next suggested maintenance date by creating work orders from maintenance plans within 14 days of their scheduled date[127]. Defining a generation timeframe of 14 days would not automatically generate Work Orders 14 days before the next suggested maintenance date. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans[128]. Configuring Auto-generate Work Orders to True would not automatically generate Work Orders 14 days before the next suggested maintenance date. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[129]. Defining a generation horizon of 20,160 minutes would not automatically generate Work Orders14 days before the next suggested maintenance date. Generation Horizon is measured in days, not minutes[130]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_horizon.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
NEW QUESTION # 88
For new server installations, AW Computing uses a work order with two line items: one line item for the installation and the other line item To set up the network connection. Each line item could be completed by a different or same resource depending on skills. What should the relationship between the work order and service appointment be and what is the most appropriate way to schedule the Work?
Answer: B
Explanation:
The requirement is best implemented with one Service Appointment per Work Order Line Item with bulk scheduling. Each server-installation step has independent skill requirements, so each line item should have its own appointment. Bulk scheduling can then assign the same or different resources according to qualification and availability.
In scheduling design, it is important to distinguish eligibility from preference. Work Rules filter candidates that do not satisfy hard constraints such as territory, availability, skills, or boolean conditions, while Service Objectives rank the remaining options. Dispatcher Console actions then use that policy logic to place, move, or dispatch appointments in a controlled way.
The alternatives address different parts of the Field Service model. A single Work Order-level appointment would force both tasks into one scheduling unit, while a Same Start dependency introduces a simultaneity requirement that the scenario does not state.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Work Order Line Item appointments; bulk scheduling; skill-based assignment.
NEW QUESTION # 89
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