L5M9 Zertifikatsfragen, L5M9 Prüfungs-Guide

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
- Analyse operations improvement strategies
  • 1. Benchmarking techniques
  • 2. Lean operations and waste reduction
  • 3. Continuous improvement (Kaizen)
Understand planning and control in operations management- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. The stages of development of operations strategy
  • 2. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 3. Order qualifying and order winning objectives
  • 4. Top down and bottom up perspectives of operations strategy
  • 5. From implementing to supporting to driving strategy
- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Operations management in different types of organisations
  • 3. Definitions of operations and operations management
Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations

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CIPS L5M9 Fragen und Antworten, Operations Management Prüfungsfragen

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CIPS Operations Management L5M9 Prüfungsfragen mit Lösungen (Q107-Q112):

107. Frage
What is the purpose of a quality circle?

Antwort: B

Begründung:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111


108. Frage
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 5?

Antwort: B

Begründung:
The correct answers are as follows:


109. Frage
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 2?

Antwort: D

Begründung:
The correct answers are as follows:


110. Frage
Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

Antwort: A

Begründung:
2 is the correct answer. A Process Control Chart shows changes in a process over time (for example how hot the oven is). There are three horizontal lines; an upper control limit, a central line, and a lower control line. The idea is that the temperature is measured regularly and always falls between the upper and lower lines, and as close to the central line as possible. P.127


111. Frage
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 6?

Antwort: D

Begründung:
The correct answers are as follows:


112. Frage
......

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