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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Health Cloud Accredited Professional Exam |
| Exam Number: | AP-211 |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple select |
| Related Certifications: | Salesforce Health Cloud Consultant Salesforce Administrator |
| Recommended Training: | Salesforce Health Cloud Documentation Salesforce Health Cloud Trailhead Modules |
| Exam Registration: | Salesforce Accredited Professional Credentials |
| Sample Questions: | Salesforce AP-211 Sample Questions |
| Exam Way: | Online proctored exam via Salesforce credentialing platform or authorized testing provider |
| Pre Condition: | No strict prerequisites required, but familiarity with Salesforce Platform and healthcare industry concepts is recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/accredited-professional |
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NEW QUESTION # 118
An administrator for Health Cloud wants to ensure that the files in their full sandbox instance are encrypted.
Which encryption solution supports the encryption of files in this scenario?
Answer: D
Explanation:
Salesforce Shield Platform Encryption supports encrypting files, attachments, search index files, and custom
/standard fields across production and sandbox environments. Salesforce Shield combines Platform Encryption, Event Monitoring, and Field Audit Trail to strengthen protection, monitoring, and auditability for sensitive information. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Salesforce Shield) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Shield
NEW QUESTION # 119
A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process.
Which solution is appropriate to meet this use case?
Answer: B
Explanation:
In Salesforce Health Cloud, when dealing with prior authorizations, the correct data model objects are:
Service Preauth โ Represents the overall prior authorization request (at the header level).
Preauth Detail โ Captures the individual service line items or outcomes associated with the prior authorization.
This structure allows Health Cloud to integrate with an external utilization management system that handles the full prior authorization process. The Service Preauth object acts as the container for the request, while Preauth Detail records capture outcomes, decisions, and details returned from the external system.
This is exactly suited to the requirement:
"The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process." Why not the others?
A . Plan Benefit and Plan Benefit Item - These are used to model insurance plan coverage and benefits, not authorization workflows.
B . Care Preauth and Care Preauth Item - These are older, deprecated objects in favor of the Service Preauth data model.
D . Care Request and Care Request Item - These are used to track referrals and service requests (e.g., a doctor requesting lab work), but not prior authorization outcomes.
Salesforce Health Cloud Reference:
Salesforce Health Cloud Developer Guide - Utilization Management Data Model:
"The Service Preauth object represents the prior authorization request and its details. The Preauth Detail object contains service line items and outcomes for the prior authorization request." Salesforce Help: Utilization Management Data Model Salesforce Health Cloud Implementation Guide - Prior Authorizations
NEW QUESTION # 120
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient's insurance
Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Answer: B,D,E
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Record Alerts:
Notify agents of important or recent changes in patient information.
Extract:
"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."
- Contact Center for Health Cloud Overview
Timeline:
Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.
Extract:
"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."
- Health Cloud: Enhanced Timeline
Member Plan FlexCard:
Displays key patient insurance information directly on the record page.
Extract:
"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."
- OmniStudio: FlexCards
Other Options:
A . Identity Verification: Used for verifying caller identity, not information display.
D . Action Launcher: Launches actions/processes, not for displaying info or alerts.
Reference:
Contact Center for Health Cloud Overview
Health Cloud: Enhanced Timeline
OmniStudio: FlexCards
NEW QUESTION # 121
Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it is updated in Bloomington Caregivers ' Health Cloud system. It would also like to receive an immediate confirmation about any medication interactions from the pharmacy. Which two Integration patterns should a consultant recommend?
Answer: B,C
Explanation:
Immediate synchronous request-and-reply integrations from Salesforce to an external system are achieved through Apex HTTP Callouts or OmniStudio Integration Procedures using HTTP Actions. OmniStudio separates presentation, guided interaction, Salesforce data access, and server-side orchestration through FlexCards, OmniScripts, DataRaptors/Data Mappers, and Integration Procedures. Integration Procedures provide server-side orchestration for OmniStudio, including calls to DataRaptors, Apex, and external REST services while minimizing client-side processing. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (OmniStudio Integration Procedure; Apex HTTP Callout) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - OmniStudio; Integration Procedure; Medication
NEW QUESTION # 122
Bloomington Caregivers has created and tested its first care plan template in a sandbox, which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader. Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?
Answer: A,B
Explanation:
When deploying Care Plan Templates along with their associated problems, goals, and tasks, they deploy in an inactive state. Administrators must activate the child problems, goals, and tasks and activate the parent Care Plan Template so users can select and apply them. Integrated Care Management structures care plans around reusable problems, goals, interventions, assessments, and care-team activities so care coordination can be standardized and personalized. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Activate the problems, goals, and tasks associated with the template.; Activate the new care plan template.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Care Plan
NEW QUESTION # 123
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