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| Section | Weight | Objectives |
|---|---|---|
| Policies and Settings | 22% | - Identity and access management - Security and compliance configurations - Slack Connect and app approval settings - Analytics and dashboard usage |
| Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
| Discovery | 10% | - Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition |
| Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Learning and Enablement | 18% | - Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues |
| Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
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40. Frage
For a live Slack workshop aimed at improving team collaboration, what experiential learning format should be prioritized?
Antwort: C
Begründung:
Collaborative team activities in a live workshop are ideal for experiential learning in Slack, especially for improving team collaboration. This format allows participants to actively use Slack's features in a team setting, applying what they learn in a practical, collaborative environment, which mirrors real-world use and enhances learning.
41. Frage
During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?
Antwort: A
Begründung:
The correct recommendation is to identify one stakeholder for general communications and additional stakeholders for department-specific communications. The scenario describes a layered communication model: executive leadership owns broad organizational messaging, while department or director-level leaders adapt follow-up communications to the needs of their own teams. A strong Slack communication plan must mirror that operating model by defining communication owners, audiences, message responsibilities, and delivery channels. Option A may be useful in some organizations, but simply creating department announcement channels does not solve ownership and coordination. Option B is too rigid; threading can be useful for keeping questions and discussion organized depending on the channel's purpose. Option D focuses on engagement tools, but sentiment capture is secondary to the core requirement: structured communication ownership across enterprise and department levels. Option C directly supports change management because it assigns accountability for enterprise-wide communications and localized reinforcement. This prevents message gaps, duplicate announcements, and inconsistent guidance during launch.
Reference topic: Learning and Enablement - communication planning, stakeholder ownership, change management, department-level reinforcement, and launch communications.
42. Frage
When presenting Slack to a potential client who is currently using a mix of email, messaging apps, and file-sharing services, which feature of Slack would you emphasize as a key benefit?
Antwort: C
Begründung:
For a client currently using a mix of different tools for communication and file sharing, the most significant benefit of Slack is its ability to integrate these services into one platform. This centralization simplifies workflows, improves team collaboration, and reduces the need to switch between multiple tools.
43. Frage
Which discovery question will best help you understand your client's security concerns and guidelines?
Antwort: C
Begründung:
The correct answer is B . A security-focused discovery question should expose whether the client has different risk profiles across departments, roles, data types, or user populations. Asking whether some groups need more restrictive permissions or access than typical employees directly uncovers security and governance requirements that affect workspace access levels, private channel strategy, guest access, Slack Connect rules, app approvals, retention, DLP, eDiscovery, and administrative role design. Option A is useful for collaboration mapping, but it does not directly identify security concerns. Option C belongs to support- process discovery, not security discovery. Option D is relevant to external collaboration and Slack Connect governance, but it is narrower than the broader security requirement in the question. Security discovery must identify populations that require stronger controls, such as legal, finance, HR, executives, regulated teams, contractors, or teams handling confidential data. This answer gives the consultant the clearest path to designing appropriate policies, permissions, and access boundaries.
Reference topic: Discovery - security requirements gathering, restricted access groups, permission design, and governance-driven discovery.
44. Frage
What can you do to prevent the creation of duplicate users as a result of a grid migration?
Antwort: B
Begründung:
The correct answer is C . Duplicate user creation during a grid migration is commonly tied to identity mismatch. Slack must be able to match migrating users to the correct enterprise identity, and the most important identifier in this context is the user's email address. Ensuring that users' Slack email addresses match their SSO identity reduces the chance that Slack treats the same person as separate accounts during migration. Option A is incorrect because promoting guests to full members does not solve identity matching and may increase access risk. Option B is wrong because requiring login with an existing email and password does not address SSO alignment and is not the best migration control. Option D is also incorrect because usernames are not the primary identity-matching control for Enterprise Grid migration. The consultant should focus on pre-migration identity hygiene: validate email addresses, align with SSO, resolve duplicate or stale accounts, and coordinate with identity administrators before migration execution.
Reference topic: Delivery and Migration - Enterprise Grid migration preparation, duplicate-user prevention, SSO alignment, identity hygiene, and user account matching.
45. Frage
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