Oracle 1Z0-1064-26 PDF Questions - Accessible On Any Device

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q35-Q40):

NEW QUESTION # 35
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" role from all the users who have this role.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" button from all pages used by the users who have this access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: B

NEW QUESTION # 36
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
C. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

Answer: B

NEW QUESTION # 37
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update resource member
B. Delete message
C. Update resource manager
D. Delete activity
E. Update SR reference

Answer: A,D,E

NEW QUESTION # 38
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Enable the "Password Reset" option in the User Administration component.
B. Obtain the Change Password Link and add it to your DCS page.
C. Add the Password Reset component to your DCS application.
D. Instruct users that they can only change their password by chatting with an agent.

Answer: B

NEW QUESTION # 39
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Chat with an Agent about a Service Request.
B. View and edit attachments to a Service Request.
C. Add a message to a Service Request.
D. Delete a Service Request.
E. Create a Service Request.

Answer: A,B,D,E

NEW QUESTION # 40
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