100% Pass Quiz Genesys - GCX-AI-GPE–Trustable Latest Exam

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Routing- Getting Started
  • 1. Business Use Cases
  • 2. AI-based Routing Concepts
  • 3. Overview of Predictive Routing
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Performance Optimization
  • 3. Predictive Routing Setup
Topic 2: Genesys Predictive Engagement- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Agent Interaction Experience
  • 3. Journey Context
- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. Performance Reporting
  • 3. AI-driven Insights
- Action Maps
  • 1. Customer Journey Triggers
  • 2. Targeting and Engagement Rules
  • 3. Action Map Configuration
- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Predictive Engagement Fundamentals
  • 3. Web Tracking and Visitor Identification

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 18
Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 19
What is one use case for using multiple action maps on a website?
Response:

Answer: B


NEW QUESTION # 20
Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 21
Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

Answer: C


NEW QUESTION # 22
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