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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Integration Architect |
| Exam Number: | Plat-Arch-204 |
| Passing Score: | 67% |
| Certificate Validity Period: | 2 years |
| Exam Price: | USD 400 (initial), USD 200 (retake) |
| Related Certifications: | Salesforce Certified Application Architect Salesforce Certified Technical Architect |
| Exam Duration: | 105 minutes |
| Available Languages: | Japanese, English |
| Exam Format: | Multiple-select, Scenario-based, Multiple-choice |
| Real Exam Qty: | 60-65 |
| Recommended Training: | Architect Journey: Integration Architecture Salesforce Integration Architecture Course |
| Exam Registration: | Pearson VUE Kryterion Webassessor |
| Sample Questions: | Salesforce Plat-Arch-204 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended: 3–4 years Salesforce platform experience, 1–2 years integration experience, knowledge of APIs, web services and enterprise patterns |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-integration-arch---Plat-Arch-204 |
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질문 # 126
Service agents at Northern Trail Outfitters use Salesforce to manage cases and B2C Commerce for ordering. Which integration solution should an architect recommend in order for the service agents to see order history from a business-to-consumer (B2C) Commerce system?
정답：A
설명：
For a unified service experience between Salesforce Service Cloud and B2C Commerce (formerly Demandware), Salesforce provides a purpose-built, cross-cloud solution known as the Salesforce B2C Commerce to Service Cloud Connector.
This connector is part of the Salesforce B2C Solution Architecture and is designed to provide "out-of-the-box" synchronization of data between the two platforms. By implementing this connector, service agents gain several high-value capabilities within the Service Console:
Customer Profile Sync: Ensures that customer data (name, address, etc.) is consistent across both systems.
Order History View: Allows agents to see real-time order data from the Commerce system directly within the Case record page.
Order on Behalf Of: Enables agents to place orders for customers without leaving Salesforce.
While you could build a custom integration using the Commerce REST API (Option B) or MuleSoft (Option C), these would require significant development, testing, and maintenance effort. The Salesforce B2C Connector is the recommended "path of least resistance" because it leverages Salesforce's own pre-built logic for cross-cloud interoperability, reducing technical debt and time-to-value. For an architect, choosing the standard1 connector ensures better supportability and future-proofing 2as Salesforce continues to enhance its multi-cloud features.
질문 # 127
An enterprise customer with more than 10 million customers has a landscape including an Enterprise Billing System (EBS), a Document Management System (DMS), and Salesforce CRM. Customer Support needs seamless access to customer billing information from the EBS and generated bills from the DMS. Which authorization and authentication need should an integration consultant consider while integrating the DMS and EBS with Salesforce?
정답：B
설명：
When integrating Salesforce with high-security enterprise systems like an Enterprise Billing System (EBS) and a Document Management System (DMS), the primary architectural concern is respecting the Enterprise security needs for access control. These systems often contain highly sensitive financial data and are governed by strict regulatory requirements (e.g., PCI-DSS or GDPR).
The integration consultant must evaluate how to extend existing enterprise identity and authorization policies to Salesforce users. This often involves a Identity Federation strategy using protocols like SAML 2.0 or OpenID Connect. Instead of maintaining separate credentials in Salesforce (which Option A suggests and is generally an "anti-pattern" for 10 million records), the consultant should consider using a central Identity Provider (IdP).
By considering enterprise security needs, the architect ensures that when a support agent clicks a link in Salesforce to view a bill, the request is authenticated against the enterprise's security gateway. This allows for Single Sign-On (SSO) while ensuring that authorization (who can see what) remains mastered in the source systems or the central IdP. Migration (Option C) is physically and technically unfeasible for systems handling 10 million customers' historical bills and real-time processing. The focused objective is to build a "window" into these systems from Salesforce while maintaining the integrity of the enterprise's existing security perimeter.
질문 # 128
Universal Containers (UC) support agents would like to open bank accounts on the spot. During the process, agents execute credit checks through external agencies. At any given time, up to 30 concurrent reps will be using the service. Which error handling mechanisms should be built to display an error to the agent when the credit verification process has failed?
정답：A
설명：
In a synchronous Request-Reply scenario where a bank agent is waiting "on the spot" for a credit check, the error-handling strategy must balance immediate feedback with system resilience.
Option A is the recommended architectural approach for enterprise resiliency. By placing a Middleware layer (like MuleSoft) between Salesforce and the credit agencies, the architect can implement sophisticated error-handling patterns that are invisible to the user but critical for success. If a credit agency's API is momentarily unreachable, the middleware can perform automated retries (e.g., three attempts with 500ms intervals). If the retries still fail, the middleware sends a clean, structured error response back to Salesforce.
Option B (Fire and Forget) is fundamentally unsuitable for this use case because the agent needs the result immediately to open the account; they cannot wait for a callback that might arrive hours later. Option C (Mock service) is only a testing tool and provides no value in a production environment where real financial data is required. By delegating the retry logic to the middleware, the architect protects Salesforce's concurrent request limits (since the agent only occupies a thread for the duration of the final response) and ensures that transient network issues do not result in a "failed" bank account application for the customer.
질문 # 129
Northern Trail Outfitters (NTO) has a requirement to encrypt a few widely-used standard fields. NTO also wants to be able to use these fields in record-triggered flows.
Which security solution should an integration architect recommend to fulfill the business use case?
정답：A
설명：
To satisfy the requirement of encrypting standard fields while maintaining their functionality within record-triggered flows, Shield Platform Encryption is the recommended architectural solution.1 Shield Platform Encryption is a modern security layer that allows for encryption at rest while 2preserving critical platform features. Unlike Classic Encryption (Option B)-which is limited to a specific "Encrypted Text" custom field type and often breaks platform features like search and automation-Shield is designed to work with standard fields such as Name, Email, and Phone.
Key architectural considerations for Shield include:
Compatibility with Automation: Shield fields can be used in Flows, Apex triggers, and validation rules. This allows NTO to implement the required record-triggered business logic without needing to decrypt the data manually in code.
Search and Filtering: By using Deterministic Encryption, Shield allows users to filter and search for records based on encrypted fields, which is often a requirement for "widely-used" standard fields.
Compliance and Governance: Shield provides advanced key management (Bring Your Own Key - BYOK) and auditing, ensuring that NTO meets corporate security guidelines while data is being processed by the platform.
Data Masking (Option C) is primarily used for sandboxes to obfuscate PII during testing and is not a production encryption-at-rest solution. By recommending Shield, the architect provides a transparent security model that protects sensitive data without sacrificing the declarative power of Flow Builder.
질문 # 130
Northern Trail Outfitters (NTO) is planning to create a native employee-facing mobile app with the look and feel of Salesforce Lighting Experience. The mobile app needs to integrate with NTO's Salesforce org. Which Salesforce API should be used to implement this integration?
정답：A
설명：
When building custom mobile or web applications that aim to replicate the look and feel of Salesforce Lightning Experience, the User Interface (UI) API is the architecturally recommended choice.
The UI API is specifically designed to provide the metadata and data needed to build high-fidelity user interfaces. Unlike the standard REST API (Option B), which returns raw record data, the UI API returns both data and metadata in a single response. This includes information about page layouts, field-level security, picklist values, and localized labels. By using the UI API, the mobile app can dynamically render fields according to the user's permissions and the organization's layout configurations, ensuring that the custom app stays in sync with changes made in Salesforce Setup without requiring code updates in the mobile app.
Connect REST API (Option A) is primarily used for Chatter, Communities (Experience Cloud), and CMS content, and while it is useful for those specific social features, it does not provide the layout and record-level metadata required for a full CRM interface. The UI API is the same underlying technology that powers the Salesforce mobile app and Lightning Experience itself. Therefore, utilizing this API allows NTO's developers to build a native app that perfectly mimics the Lightning Experience while reducing the amount of custom logic needed to handle complex Salesforce UI requirements.
질문 # 131
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