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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) |
| Exam Number: | CIS-DF |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice, Proctored Online Exam |
| Related Certifications: | ServiceNow Certified Implementation Specialist - CMDB ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - Service Mapping ServiceNow Certified Implementation Specialist - Discovery |
| Exam Price: | $300 USD |
| Passing Score: | 70% |
| Certificate Validity Period: | No fixed expiration; requires maintenance via ServiceNow release-based delta updates |
| Recommended Training: | ServiceNow CSDM Framework Overview ServiceNow CMDB Fundamentals Training |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-DF Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent experience with CMDB and ServiceNow platform fundamentals |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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NEW QUESTION # 12
An organization has many CIs with missing "Owned by" and "Support group" fields. Which CMDB Health metric highlights this issue?
Answer: B
Explanation:
The Completeness metric evaluates whether required CI attributes are populated.
NEW QUESTION # 13
(Choose 2 options)
A CMDB Administrator wants to run the"Services Have Owners Identified"Get Well Playbook to remediate issues shown in theCMDB Data Foundations Dashboard.
Whichremediation playswould be used?
Answer: C,D
Explanation:
TheCMDB Data Foundations Dashboardis paired withGet Well Playbooksthat guide administrators through structured remediation. The"Services Have Owners Identified"playbook focuses on closing ownership gaps for services, which is agovernance and data correctionactivity.
Fix Data(Option A) is used tocorrect missing or incorrect values, such as populating owner fields, assigning responsible groups, or updating relationships. In this playbook, Fix Data actions are required to actually remediate the issue by assigning owners to services.
Govern Data(Option D) is also required because ownership is not a one-time correction-it must beenforced and sustained. Govern Data establishes policies, ownership accountability, and controls (such as certifications or attestations) to ensure services continue to have owners over time and do not regress.
Analyze Data(Option B) is used to understand patterns and root causes, but it does not remediate the issue.
Report Data(Option C) provides visibility and communication, not corrective action.
Therefore, the remediation plays that apply to theServices Have Owners Identifiedplaybook areFix DataandGovern Data, makingOptions A and Dcorrect.
NEW QUESTION # 14
Which are CMDB Data Manager end-of-life policy types?
(Choose 2 options)
Answer: D,E
Explanation:
Archive and Retire are the correct CMDB Data Manager end-of-life policy types from the listed options. End-of-life governance in CMDB focuses on handling CI records that are no longer operationally active or no longer required in the active CMDB. A Retire policy is used when CIs should be moved out of active operational status while preserving lifecycle accuracy. An Archive policy is used when records should be removed from active operational use but retained for recovery, audit, or compliance purposes. Disposed and Lost are typically lifecycle status values used in asset or CI lifecycle tracking, not CMDB Data Manager policy types in this context. Decommission describes an operational lifecycle action or state transition, but it is not the Data Manager policy type being tested here.
Therefore, the valid end-of-life policy types are Archive and Retire.
NEW QUESTION # 15
A CMDB Administrator needs to import external data into the CMDB. To reduce the risk of creating duplicates and prevent updates from unauthorized sources, it must be ensured that the Identification and Reconciliation Engine (IRE) is not bypassed.
What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?
Answer: A
Explanation:
In ServiceNow, protecting CMDB data quality during ingestion is a core Data Foundations principle. The Identification and Reconciliation Engine (IRE) is designed to ensure that CI records are uniquely identified, merged correctly, and protected from unauthorized overwrites. Any ingestion method that bypasses IRE introduces a high risk of duplicates and data corruption.
IntegrationHub ETL is the recommended method because it is natively designed to work with the Identification and Reconciliation API. When properly configured, IntegrationHub ETL ensures that incoming data is processed through IRE, applying identification rules, reconciliation rules, and source precedence. This allows multiple data sources to coexist safely while maintaining CMDB integrity.
NEW QUESTION # 16
A Configuration Manager is implementing end-to-end service modeling and wants to get help on status and playbooks for improving the quality.
What does the Configuration Manager reference to obtain guidance?
Answer: C
Explanation:
The correct answer is CSDM Data Foundation Dashboard because the requirement is specifically about end-to-end service modeling and guided improvement through status and playbooks. CSDM guidance focuses on modeling services, application services, business applications, offerings, technical services, and their relationships. The CSDM Data Foundation Dashboard provides visibility into CSDM maturity and uses playbooks to guide remediation of weak or missing service-model data. Service Mapping is only one technical capability used to discover and map service relationships; it is not the overall governance dashboard for CSDM adoption. CMDB Workspace is the broader operational workspace for CMDB management, but the question asks for status and playbook-based guidance for CSDM service modeling quality. Therefore, the best reference point is the CSDM Data Foundation Dashboard.
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NEW QUESTION # 17
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