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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Platform Fundamentals | 10% | - Navigate the Salesforce UI - Understand Salesforce object model - Describe the Salesforce architecture - Explain the multi-tenant Salesforce platform |
| Topic 2: User Interface | 16% | - Create and customize reports and dashboards - Understand Lightning Experience UI - Customize page layouts - Create and customize list views |
| Topic 3: Analytics | 10% | - Understand report types - Build dashboards - Create and customize reports |
| Topic 4: Data Management | 10% | - Understand duplicate rules and matching - Use Data Import Wizard - Import and export data using Data Loader |
| Topic 5: Salesforce Mobile | 8% | - Configure compact layouts for mobile - Understand Salesforce Mobile app features |
| Topic 6: Business Logic | 20% | - Understand workflow rules and Flow - Understand validation rules - Create formula fields - Configure approval processes - Create roll-up summary fields |
| Topic 7: Data Modeling | 14% | - Understand Schema Builder - Set field-level security - Create relationship fields (Lookup, Master-Detail) - Create custom fields (data types) - Create custom objects |
| Topic 8: Profile and Permission Sets | 12% | - Create and assign permission sets - Understand roles and role hierarchy - Configure field-level security - Manage user profiles |
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NEW QUESTION # 72
A Salesforce standard profile end user is looking for specific information on an Opportunity record page.
They are overwhelmed by the required scrolling to see the page.
What should the user do to simplify the page to see only what they want?
Answer: A
Explanation:
Collapsing detail sections is a way to simplify the page to see only what the user wants, as it will hide the fields in that section and reduce the scrolling.
NEW QUESTION # 73
Sales reps at Get Cloudy Consulting want to see a visual representation of their emails and phone calls with a contact.
Which contact record component must be present so users can see this?
Answer: B
Explanation:
The contact record component that must be present so users can see a visual representation of their emails and phone calls with a contact is the Activities Timeline. The Activities Timeline shows a chronological list of past and upcoming activities related to a record, such as emails, calls, meetings, tasks, and events. Users can see the details, status, and attachments of each activity, and also create, edit, or delete activities from the timeline. Activity Capture is a feature that automatically syncs emails and events between Salesforce and email and calendar applications, but it does not show a visual representation of them on the contact record.
Salesforce Inbox is a product that enhances email and calendar productivity with Salesforce integration, but it also does not show a visual representation of activities on the contact record.
NEW QUESTION # 74
Refer to the image below:
A Salesforce associate reviews a report that shows more information than they need. The associated see individual records but only wants to see the Record Count.
Which switches should the associated toggle to only show the Record Count?
Answer: A
Explanation:
The switches that the associate should toggle to only show the Record Count are Row Counts and Grand Total. Row Counts is a switch that shows the number of rows in the report, which is the same as the number of records. Grand Total is a switch that shows the sum, average, minimum, maximum, or other aggregate functions of a numeric field in the report. By toggling these two switches on and the other two switches off, the associate can see the Record Count and the Grand Total of the report, without seeing the individual records or the subtotals. Subtotals and Detail Rows are switches that show the breakdown and the details of the records in the report, which are not needed for the Record Count.
NEW QUESTION # 75
An organization wants to implement Salesforce into its business model. The requirements include:
* Operations management
* Program management
* Grantmaking
* Fundraising
* Marketing
* Engagement
Which cloud is preconfigured to handle all of these requirements?
Answer: C
Explanation:
The Nonprofit Cloud is preconfigured to handle all of the requirements listed, such as operations management, program management, grantmaking, fundraising, marketing, and engagement. The Nonprofit Cloud is a set of solutions that helps nonprofits drive greater impact through connected experiences.
NEW QUESTION # 76
Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.
Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC' end users go to change to the Sales Console.
Answer: B
Explanation:
The place where GCC's end users should go to change to the Sales Console is the App Launcher icon (Label A). The App Launcher is a menu that allows users to access all the apps and items in their Salesforce org. The Sales Console is one of the apps that can be found in the App Launcher. The user can search for "Sales Console" in the App Launcher and select it to switch to the Sales Console app. The Sales Console is a standard Salesforce Lightning console app that meets all the sales needs. The Search bar (Label B) is a feature that allows users to find records and other items in their Salesforce org, but it does not search for apps outside their org. The dropdown in the navigation bar (Label C) is a menu that allows users to switch between different tabs and items within the current app, but it does not show other apps.
NEW QUESTION # 77
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