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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Governance and Administration	20%	- Workspace administration 1. Guest access management 2. Roles and permissions 3. Workspace settings and policies - Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance
Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Data migration strategies 2. Transition from other platforms
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Security	18%	- Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management

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Salesforce Certified Slack Consultant Sample Questions (Q26-Q31):

NEW QUESTION # 26
What can you do to prevent the creation of duplicate users as a result of a grid migration?

A. Make sure all guests are promoted to full members.
B. Require users to login with their existing email and password.
C. Ask users to update their usernames to a standard nomenclature.
D. Ensure users' emails in Slack match SSO.

Answer: D

Explanation:
The correct answer is C . Duplicate user creation during a grid migration is commonly tied to identity mismatch. Slack must be able to match migrating users to the correct enterprise identity, and the most important identifier in this context is the user's email address. Ensuring that users' Slack email addresses match their SSO identity reduces the chance that Slack treats the same person as separate accounts during migration. Option A is incorrect because promoting guests to full members does not solve identity matching and may increase access risk. Option B is wrong because requiring login with an existing email and password does not address SSO alignment and is not the best migration control. Option D is also incorrect because usernames are not the primary identity-matching control for Enterprise Grid migration. The consultant should focus on pre-migration identity hygiene: validate email addresses, align with SSO, resolve duplicate or stale accounts, and coordinate with identity administrators before migration execution.
Reference topic: Delivery and Migration - Enterprise Grid migration preparation, duplicate-user prevention, SSO alignment, identity hygiene, and user account matching.

NEW QUESTION # 27
You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A. It will remain the same and take users to the workspace within the grid org.
B. It will remain the same but stops working.
C. It will automatically be updated with a randomly generated new URL.
D. It will remain the same and take users back to the original workspace outside the grid org.

Answer: A

Explanation:
The correct answer is A . After a workspace is migrated into Enterprise Grid, the existing workspace URL continues to function and directs users to the workspace now housed inside the Enterprise Grid organization.
This matters because users may have bookmarks, desktop app references, saved links, browser history, integrations, or internal documentation that reference the original workspace URL. Telling users the URL will remain usable reduces confusion and prevents unnecessary support tickets after migration. Option B is wrong because after migration, the workspace is no longer operating as a separate original workspace outside the grid. Option C is wrong because the URL does not simply stop working as a normal migration outcome.
Option D is wrong because Slack does not replace the workspace URL with a random new URL as part of the standard grid migration experience. Migration communications should explain login expectations, downtime, workspace availability, and continuity items such as the existing URL.

NEW QUESTION # 28
In preparing for a Slack migration, you are tasked with user clean-up in the current communication system. What is the most effective first step?

A. Immediately migrate all user accounts, including inactive ones, to Slack
B. Ask all employees to self-identify if they are active or inactive users
C. Upgrade all user accounts to premium before migrating them to Slack
D. Identify and remove inactive user accounts that have not been used for an extended period

Answer: D

Explanation:
The most effective first step in user clean-up is to identify and remove inactive accounts. This process streamlines the migration by ensuring that only relevant and active user data is transferred to Slack, making the migration more efficient and reducing clutter in the new system.

NEW QUESTION # 29
You are consulting with a company that has been using Slack for basic messaging. What question would provide the most insight into how they can expand their use of Slack?

A. "How many employees in your company currently use Slack?"
B. "What are the main business challenges you're currently facing that Slack could potentially help address?"
C. "Are your employees satisfied with the current range of emojis available in Slack?"
D. "Do you prefer using Slack on desktop or mobile?"

Answer: B

Explanation:
Understanding the business challenges the company is facing allows for a more strategic approach to expanding their use of Slack. This question can reveal areas where Slack's more advanced features, beyond basic messaging, could be leveraged to improve communication, collaboration, or workflow efficiency.

NEW QUESTION # 30
If the client expresses concerns about the migration timeline being too aggressive, how should the consultant respond?

A. Collaborate with the client to review and possibly adjust the migration timeline, ensuring it aligns with their capacity and readiness
B. Transfer the responsibility of timeline management to the client
C. Immediately extend the migration timeline by several months without further analysis
D. Disregard the client's concerns and maintain the original timeline to demonstrate efficiency

Answer: A

Explanation:
Collaborating with the client to review the migration timeline is important. It ensures that any adjustments made are based on a mutual understanding of the client's readiness and capacity.
This approach balances the need for timely migration with the client's ability to adapt to the change.

NEW QUESTION # 31
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