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| Section | Objectives |
|---|---|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Work Order Management | - Work order creation and lifecycle
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Reporting and Optimization | - Analytics and performance tracking
|
| Scheduling and Dispatch | - Scheduling policies and constraints
|
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NEW QUESTION # 118
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers
Answer: A,C
Explanation:
A custom approval process on work orders is used to define the steps and criteria forapproving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_approval_process.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fsl_validation_rules.htm&type=5
NEW QUESTION # 119
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
Answer: C,D
Explanation:
Service Territory Location is a junction object that links Service Territory and Location objects[236]. Related Lists are components on page layouts that show records that are related to a record through a lookup or master- detail relationship[237]. Adding the Service Territory Location Related List on the Service Territory page layout and adding the Service Territory Location Related List on the Location page layout would allow Universal Containers to show howLocations are associated to Territories by displaying a list of Service Territory Locations on each record[238]. Creating the Service Territory Location as a Service Territory lookup field or creating the Service Territory Location as a Location lookup field would not work because they are not valid fields on either object. References: https://developer.salesforce.com/docs/atlas.en-us.api.
meta/api/sforce_api_objects_serviceterritorylocation.htm https://help.salesforce.com/s/articleView?id=sf.
customize_related_lists.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_territory_locations_overview.htm&type=5
NEW QUESTION # 120
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
Answer: A,B,D
Explanation:
These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on variouscriteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate thetravel time between locations if a different travel speed is not specified for the resource.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_routing.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fsl_schedule_policies.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fsl_work_rules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fsl_service_objectives.
htm&type=5
NEW QUESTION # 121
Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
Answer: C,D
Explanation:
Work Order Line Items can be used to link to specific Assets within an Asset Hierarchy that represents a Bill of Materials (BoM). Work Order Line Items can also be used to create a hierarchy of tasks that need to be performed in a sequence. Standard Reports do not show Parent and Root Work Order Line Items within WorkOrders by Customer. Work Order Line Items do not automatically inherit the hierarchy of Assets attached to Work Order. References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_hierarchy.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_reports_dashboards.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 122
UniversalContainers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?
Answer: B
Explanation:
Articles are records that contain information or instructions about products, services, or processes[168]. Work Orders are records that track customer requests for service such as repairs or maintenance[169]. Writing a workflow that associates Articles to Work Orders based on a picklist on the Work Order would allow Universal Containers to ensure its Technicians can access Knowledge Articles offline by creating a workflow rule that triggers when a picklist value on the work order is selected and adds the relevant articlesto the work order related list[170]. Using Work Types to assign associated Articles to Work Orders would not work because Work Types are records that define the standard tasks and duration for a specific type of work and do not have a direct relationshipwith articles[171]. Using the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app would not work because deep linking is a feature that allows launching one app from another app and does not affect offline access[172]. Creating a custom mobile app that syncs articles based on Service Appointment assignments would not work because it would require additional development and maintenance and would not leverage the existing Salesforce Field Service mobile app features[173]. References: https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_work_orders_knowledge_articles.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fs_work_types_overview.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_mobile_deep_linking.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_overview.htm&type=5
NEW QUESTION # 123
......
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