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| Section | Weight | Objectives |
|---|---|---|
| Data Management | 10% | - Understand data storage management - Use Data Loader - Configure data validation tools - Manage duplicate rules and matching rules - Import and export data |
| Configuration and Setup | 20% | - Configure org-wide defaults and role hierarchy - Describe the ability to track task activities - Understand the sharing model - Identify the capabilities of the Salesforce UI - Explain the different record types - Explain the Salesforce data model - Describe the steps to set up a Salesforce organization |
| Standard and Custom Objects | 10% | - Understand external ID fields - Understand standard object relationships - Create custom objects and fields - Configure lookup and master-detail relationships |
| Object Manager and Lightning Platform Basics | 20% | - Create custom objects and fields - Set up lookup and master-detail relationships - Create custom and formula fields - Understand field types and properties - Configure field-level security - Configure validation rules |
| Desktop and Mobile Administration | 5% | - Set up Salesforce Classic vs Lightning Experience - Understand Salesforce1 mobile considerations - Configure Salesforce Mobile app |
| Service Cloud Applications | 10% | - Configure cases and entitlements - Create macros and quick text - Set up Salesforce Knowledge - Configure Omni-Channel and Service Cloud features |
| Analytics - Reports and Dashboards | 10% | - Build custom report types - Create dashboards - Create and modify reports and report types - Understand bucket fields and summary fields - Schedule reports and subscribe to reports |
| AppExchange | 5% | - Evaluate and install apps from AppExchange - Navigate the AppExchange marketplace - Understand managed packages |
| Workflow and Process Automation | 15% | - Create workflow rules and actions - Distinguish between workflow, Process Builder, and Flow - Create Process Builder processes - Understand Flow builder basics - Build approval processes |
| Mangaging User Accounts | 10% | - Create and manage user accounts - Configure user profiles and permission sets - Understand the difference between profiles and permission sets - Assign users to roles and public groups - Reset user passwords |
| Security and Access | 15% | - Configure org-wide default settings - Describe the Salesforce security model - Set up sharing rules - Configure field-level security - Create and modify role hierarchies - Understand Salesforce Shield features |
| Sales Cloud Applications | 15% | - Set up opportunity management - Create and manage reports and dashboards - Configure lead management - Understand sales automation features - Configure products and price books |
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NEW QUESTION # 116
A group of sales reps can view each other's orders on a report; however, they would like a report to view just their own orders. What should a Platform Administrator do to set up a report for the sales reps? 31
Answer: D
Explanation:
In Salesforce reporting, administrators can use relative date and user filters to make a single report template dynamic for every person who views it. By setting the filter to Opportunity Owner (or Order Owner) equals $USER, the report will automatically filter the results to show only those records owned by the individual currently logged in and viewing the report. This is much more efficient than creating separate reports for every rep. While setting the Organization-Wide Defaults to Private (Option C) would restrict general visibility, it does not help if the reps need to be able to see each other's data for other business reasons but simply want a "clean" personal view for daily tasks36. Saving the report in a private folder (Option D) only restricts who can see the report itself, not the data contained within it. Using the $USER variable is the standard way to provide personalized, relevant data views in a shared reporting environment.
NEW QUESTION # 117
A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?
Answer: C
Explanation:
The Data Import Wizard is the ideal tool for importing a relatively small number of records (up to
50,000) when those records involve standard objects like Accounts and Contacts simultaneously.
One of the unique strengths of the Data Import Wizard is its ability to handle "Account and Contact" imports in a single pass, automatically linking the contacts to the correct accounts based on name or site. Because the volume in this request is only 300 records, the Data Import Wizard provides a simple, browser-based interface that includes built-in duplicate checking, which is highly beneficial for maintaining data quality. While the Data Loader (Option D) and Dataloader.io (Option A) can also handle 300 records, they are typically reserved for much larger datasets (up to 5 million records) or more complex objects. The "Wizard" is the most user-friendly and efficient choice for this specific sales rep request.
NEW QUESTION # 118
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
Answer: C
Explanation:
In the Agentforce environment, deactivating an agent to make configuration changes (like adding a Topic or Action) does not immediately terminate existing sessions. To ensure a smooth user experience, Salesforce allows ongoing conversations to continue using the version of the agent that was active when the session started. The "deactivation" simply prevents new sessions from being initiated. Once the administrator reactivates the agent, new sessions will utilize the updated configuration, while current users finish their interactions without interruption or "system errors".
The window does not automatically close, and the conversation is not "paused" in a way that requires the user to wait for reactivation
NEW QUESTION # 119
Ursa Major Solar (UMS) wants a place within Salesforce to discuss sensitive records. UMS would like to be able to add new members but does not want non-members to be able to see any information about the forum. What should a Platform Administrator configure to achieve this?
Answer: A
Explanation:
To facilitate the discussion of "sensitive records" where even the existence of the group must be hidden from non-members, a Chatter Unlisted Group is the appropriate solution. Unlike a Private Group (Option B), which can be seen in searches and lists even if the content is hidden, an Unlisted Group does not appear in search results and requires an explicit invitation to join. This ensures that only members know the forum exists, meeting the highest privacy requirement.
Public Groups (Option C) are visible to everyone and are not suitable for sensitive discussions.
"Private Chatter Channel" (Option D) is not a standard term for this type of collaboration group.
Unlisted groups must be enabled in Chatter Settings before they can be created by administrators.
NEW QUESTION # 120
Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. Which type of relationship should a Platform Administrator make between Shipments and Accounts?
Answer: D
Explanation:
When relating two objects where the child records must persist even if the parent record is deleted, a Lookup Relationship is the correct choice. In this scenario, the Shipment object should have a lookup field pointing to the Account. Unlike a Master-Detail relationship (Option B), which automatically deletes child records (cascade delete) when the master is deleted, a Lookup relationship allows the child record to remain in the system, either by clearing the lookup field or simply leaving it as is. Option A and D are architecturally incorrect because the relationship field is always created on the "child" or "many" side of the relationship (Shipments) to point to the
"parent" (Account). Using a Lookup relationship ensures data retention for historical shipment tracking while still allowing the shipment items to be visible via a related list on the Account page.
NEW QUESTION # 121
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