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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Virtualization and Cloud Computing | 12% | - Virtual machine concepts - Cloud and virtualization troubleshooting - Cloud connectivity and configuration - Virtualization fundamentals - Cloud concepts and models (IaaS, PaaS, SaaS) |
| Topic 2: Mobile Devices | 15% | - Cellular connectivity and settings - Mobile device synchronization - Mobile device troubleshooting - Mobile device management (MDM) - Mobile device configuration |
| Topic 3: Hardware and Network Troubleshooting | 26% | - Troubleshooting methodology - Hardware troubleshooting - Common symptoms and root causes - Mobile device troubleshooting - Network troubleshooting - Printers and multifunction devices |
| Topic 4: Networking | 20% | - Network configurations - Network connectivity - IP addressing and subnetting basics - Network protocols and services - Network troubleshooting - Network hardware and devices |
| Topic 5: Hardware | 27% | - Peripheral devices and connections - CPU and expansion cards - Power supplies and connectors - BIOS/UEFI and firmware - RAM types and installation - Storage devices (HDD, SSD, NVMe) - PC hardware and peripherals |
>> Exam 220-1201 Assessment <<
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NEW QUESTION # 538
A network administrator must ensure that a printer will still be assigned a specific IP address even if all addresses are depleted. Which of the following network configuration concepts is this describing?
Answer: C
Explanation:
A DHCP reservation binds a specific MAC address to an IP address so the device always receives the same IP from the DHCP server. This ensures network devices like printers maintain consistent connectivity and availability even when the IP pool is low.
NEW QUESTION # 539
A user's laptop shuts down unexpectedly while connected to a virtual meeting. The user turns on the device several times, but it shuts down again after connecting to the meeting for a few minutes. Which of the following should a technician do first to troubleshoot this issue?
Answer: A
Explanation:
Unexpected system shutdowns that occur after a few minutes of activity--especially during resource-intensive tasks such as virtual meetings--are a strong indicator of overheating.
According to CompTIA Core 1 (220-1201) laptop and hardware troubleshooting objectives, thermal issues commonly cause systems to power off automatically to prevent hardware damage.
Virtual meeting applications place sustained load on the CPU and GPU, increasing heat output. If the cooling system is malfunctioning (dust buildup, failed fan, dried thermal paste), the CPU temperature can rise rapidly and trigger a thermal shutdown. Checking the CPU temperature in the BIOS or UEFI is an appropriate first step to confirm whether overheating is occurring.
Running the application in safe mode or switching applications does not address the root hardware issue. Verifying the battery charge is unlikely to resolve repeated shutdowns that occur only after several minutes of operation.
CompTIA emphasizes identifying environmental and thermal causes early in the troubleshooting process, especially when symptoms are repeatable and load-dependent.
NEW QUESTION # 540
A user reports that scanned or copied pages from an MFP show vertical lines down the page.
The printer processes print jobs correctly. What should the technician do?
Answer: A
Explanation:
Vertical lines on scanned or copied pages from an MFP, but not on print jobs, indicate contamination (dust, streaks, or smudges) on the scanner glass or the narrow ADF scanning strip, which the scanning lamp picks up repeatedly.
Print jobs use the laser/toner path unaffected by the scanner, so transfer rollers, pickup rollers, or maintenance kits address printing defects, not scan-specific lines.
NEW QUESTION # 541
Which of the following types of connectors does an IDE hard drive use for power?
Answer: C
Explanation:
An IDE hard drive uses a Molex connector for power. This 4-pin connector is a standard for older drives.
Why Not A (F type): F type connectors are used for coaxial cables in video and internet applications.
Why Not B (SC): SC connectors are for fiber optic cables.
Why Not D (Lightning): Lightning connectors are for Apple devices.
CompTIA A+ Exam Reference: Core 1 (220-1201), Section 3.1, cable types and connectors.
NEW QUESTION # 542
User at site A is reporting dropped VolP calls when using a softphone application.
However, users at site B are not experiencing any issues. The VolP provider has a tool to troubleshoot connectivity Issues.
Click on each tab to investigate the cause of the dropped calls. In Part 1, type help in each terminal to view a list of available commands. Then, select the correct answer for each question. In Part 2, make unnecessary network configuration changes to resolve reported issue.
Answer:
Explanation:
Explanation:
Packet loss
Plug an Ethernet cable into the workstation
A screenshot of a computer AI-generated content may be incorrect.
NEW QUESTION # 543
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