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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Topic 2: Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows
Topic 3: OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - DataRaptors and Integration Procedures - OmniScripts and Guided Experiences
Topic 4: Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
Topic 5: Integration and Extensibility	- External System Data Synchronization - Salesforce APIs and Integration Patterns

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Salesforce-Communications-Cloud Exam Preparation: Salesforce Communications Cloud Accredited Professional (AP) Exam & Salesforce-Communications-Cloud Best Questions

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q76-Q81):

NEW QUESTION # 76
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
B. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
D. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
E. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

Answer: B,D,E

NEW QUESTION # 77
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. This would require migrating all products sold within last 5 years, including those that are no longer sold.
B. Migrating millions of records will cause Order Management to fail during processing due to large volume
C. Migrating millions of records may reduce query performance due to large data volumes
D. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
E. Migrating Assets instead of orders would provide more business Value.

Answer: A,B

NEW QUESTION # 78
Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A. M:1
B. M:M
C. 1:1
D. 1:M

Answer: D

NEW QUESTION # 79
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What is the quality, structure and frequency of the data migration?
B. What tools and databases will be used to perform the migration
C. What data and from which system will be migrated
D. Who will be the main point of contact for migration
E. What will be the overall cost for migration?

Answer: A,B,C

NEW QUESTION # 80
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
B. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
C. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
D. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

Answer: D

NEW QUESTION # 81
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