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| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Configure OmniStudio components for public sector workflows |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Grants management and program administration - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Core architecture and data model |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Deployment methodology and change management - Solution design and requirements mapping - Data management, scalability, and quality assurance |
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NEW QUESTION # 33
A company discovered that Salesforce already has a pre-built DataPack, that comes with industry-standard procedures; system administrator wants to move and deploy the DataPack, to achieve this.
Which tool can be used to deploy the DataPack Lightning Web Component?
Answer: C
Explanation:
To deploy a pre-built DataPack, such as a Lightning Web Component, the combination of Visual Studio Code (VSCode) and Salesforce Developer Experience (Salesforce DX) provides a powerful toolset. VSCode, as an integrated development environment, offers extensive support for Salesforce development, including Lightning Web Components. Salesforce DX enhances this with version control, continuous integration, and deployment capabilities, making it an ideal choice for deploying complex packages like DataPacks. This approach allows system administrators to manage and deploy Salesforce configurations and code with precision and control.
NEW QUESTION # 34
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
Answer: B
Explanation:
Salesforce Knowledge combined with a publicly accessible Experience Cloud page provides the lowest- complexity self-service architecture for general licensing and permitting guidance. Constituents can read FAQs, process descriptions, prerequisites, required-document guidance, and other published Knowledge content before beginning an application, which directly reduces repetitive contact-center requests.
Salesforce explicitly supports an Experience Cloud site acting as a public Knowledge base for unauthenticated users. Guest users can access publicly available Experience Cloud pages and read Knowledge articles without requiring external-user licenses. This approach also aligns with the Public Sector Licenses and Permits digital experience, where Experience Cloud is used to give constituents access to licensing and permitting processes.
Salesforce ' s Public Sector site template provides preconfigured experiences for assessing license requirements, applying, renewing, filing complaints, and viewing inspection information. Authentication is unnecessary for general information that is intentionally public. Requiring login creates additional friction before the constituent has even begun an application. Lightning Out or outbound API synchronization to a separate CMS introduces additional implementation and maintenance work because content must be integrated into another presentation layer.
Study Guide References: Salesforce Knowledge; Experience Cloud; Guest User Access; Licenses and Permits Site; Constituent Self-Service.
NEW QUESTION # 35
A government agency is implementing Agentforce Public Sector and is looking for a solution to automatically read the constituent ' s date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR).
What three steps should a technical consultant configure to satisfy the agency ' s use case?
Answer: B,C,E
Explanation:
The implementation requires enabling Intelligent Form Reader, configuring the extraction model, and mapping the relevant document or form information to Salesforce object fields.
Intelligent Form Reader provides the OCR capability needed to extract information from uploaded documents. Salesforce states that IFR can extract information and use it to create or update Salesforce fields or verify information already stored in the org. Identity-document processing can additionally use Amazon Textract Analyze ID. The administrator must then set up data extraction by defining the appropriate document or form type, supplying the sample document/template configuration, and identifying the information to extract. Finally, the extracted fields must be mapped to the required Salesforce target object and its fields.
Salesforce explains that document fields can be mapped to target objects and record types and that extracted values are stored in the corresponding Salesforce fields. Current IFR mapping configuration also allows administrators to select target objects and map form fields declaratively from Intelligent Form Reader Setup.
A DataRaptor does not perform OCR on scanned documents, and there is no separate Document-object OCR switch that replaces IFR configuration.
Study Guide References: Intelligent Form Reader; OCR; Data Extraction; Form/Document Types; Target Object Mapping; Application Field Mapping.
NEW QUESTION # 36
A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?
Answer: D
Explanation:
This maps the scenario to the Salesforce-native capability that owns the requirement.
The Core Concept Explained: Action Plans standardize repeatable work. They package tasks, dependencies, due dates, and document checklist requirements so staff do not rely on memory or one-off manual steps.
Step-by-Step Technical Analysis: Start by defining the target object that owns the operational work. Build or select the Action Plan Template, add the required tasks or Document Checklist Items, publish the template, and then automate or guide its association to the live record. Test that owners, due dates, dependencies, and applicant-facing upload prompts behave correctly.
Configure an Action Plan targeted at Account, based on an Action Plan Template for the due diligence process.
NEW QUESTION # 37
A government agency has set up a program to provide government funding to local business owners.
Grantseekers need to be able to collaborate with their internal stakeholders during the application process.
Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process.
What solution would a technical consultant recommend to solve the outlined use case?
Answer: C
Explanation:
Salesforce Public Sector Solutions offer various collaboration tools to enhance communication among stakeholders. For the scenario where grantseekers and grant managers need to collaborate on funding request applications, utilizing the Funding Request Application Feed is the most efficient solution. This feature allows users to communicate in a centralized location attached to the funding request record, ensuring all communication is tracked and accessible within the context of the application. It supports both internal and external collaboration, making it ideal for this use case. This approach aligns with Salesforce's best practices for collaborative engagement on records, leveraging Chatter or similar collaboration feeds to keep all stakeholders informed and engaged without resorting to disparate email threads.
NEW QUESTION # 38
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