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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation
Topic 2: ITIL Service Value System (SVS)	- Practices Overview - Service Value Chain - Governance - Continual Improvement - Guiding Principles
Topic 3: The Four Dimensions of Service Management	- Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People

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EXIN ITIL 4 Foundation Sample Questions (Q56-Q61):

NEW QUESTION # 56
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A. Service request management
B. Monitoring and event management
C. Incident management
D. Change enablement

Answer: B

NEW QUESTION # 57
Which describes a set of defined steps for implementing improvements?

A. The `improve' value chain activity
B. The `engage' value chain activity
C. The `continual improvement register'
D. The `continual improvement model'

Answer: D

NEW QUESTION # 58
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A. Relationship management
B. Service level management
C. Monitoring and event management
D. Service desk

Answer: D

NEW QUESTION # 59
Which guiding principle recommends coordinating all dimensions of service management?

A. Keep it simple and practical
B. Think and work holistically
C. Start where you are
D. Progress iteratively with feedback

Answer: B

NEW QUESTION # 60
What is part of a configuration management system (CMS)?
1. Configuration records
2. Configuration management databases
3. Physical assets
4. Release plans

A. 3 and 4
B. 1 and 3
C. 2 and 4
D. 1 and 2

Answer: D

NEW QUESTION # 61
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