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| Section | Weight | Objectives |
|---|---|---|
| Managing Resources | 16% | - Understand license types and deployment - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills - Configure service territories and membership |
| Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
| Configuring Mobility | 10% | - Configure Field Service mobile app settings - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
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NEW QUESTION # 37
Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
Answer: A
Explanation:
This option allows creating a record to request products from another inventory location and adding product request line items for each product requested. References:https://help.salesforce.com/s/articleView?id=sf.
fs_product_requests_overview.htm&type=5
NEW QUESTION # 38
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
Answer: A,D,E
Explanation:
Inventory is used to track product quantities in different locations such as warehouses or vans. Products Consumed are used to report when parts are used by technicians during service appointments and adjust inventory levels accordingly. Mobile Locations are used to track inventory in technicians' vans or trucks using geolocation data from their mobile devices. Warehouse Locations are used to track inventory in fixed locations such as warehouses or depots using address data from their records. Products Required are used to request products from inventory for a service appointment, butdo not ensure that technicians report when parts are used. References: https://help.salesforce.com/s/articleView?id=sf.fs_inventory_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5https://help.salesforce.com
/s/articleView?id=sf.fs_mobile_locations_overview.htm&type=5
NEW QUESTION # 39
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?
Answer: C
Explanation:
This feature should be configured to meet this requirement, as it allows creating a group of service resources that can perform periodic maintenance on complex products together. References:https://help.salesforce.com/s
/articleView?id=sf.fs_crew_management.htm&type=5
NEW QUESTION # 40
Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?
Answer: D
Explanation:
Capacity-based scheduling is a feature that allows the system to schedule service appointments based on the capacity of the resources. This feature is supported for service crews, which are groups of resources that worktogether on service appointments.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_capacity_based_scheduling.htm&type=5
NEW QUESTION # 41
Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?
Answer: A
Explanation:
Field Sets allow controlling which fields are displayed on the Work Orderand Service Appointment cards in the Salesforce Field Service mobile app. References:https://help.salesforce.com/s/articleView?id=sf.
fs_mobile_fields.htm&type=5
NEW QUESTION # 42
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