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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 2: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 3: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 4: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 5: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 6: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 7: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 8: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 9: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
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NEW QUESTION # 29
How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
Answer: A,B,D
NEW QUESTION # 30
What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.
Answer: D
NEW QUESTION # 31
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
Answer: B
NEW QUESTION # 32
What characteristic is true with regards to autoscheduling?
Choose the correct answer.
Answer: A
NEW QUESTION # 33
Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
Answer: A,C
NEW QUESTION # 34
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