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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q19-Q24):

NEW QUESTION # 19
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By integrating with non-SAP systems
B. By providing visual search options to transform the shopping experience for customers
C. By generating engaging content for banners, social media posts, and blog posts
D. By supporting edge computing scenarios
E. By automatically generating and managing product attributes from existing descriptions

Answer: B,C,E

NEW QUESTION # 20
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Case Management
B. Forecasting and Pipeline Management
C. Guided Selling
D. Agent Desktop
E. Intelligent Lead Score

Answer: B,C,E

NEW QUESTION # 21
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Absence of agile technology development
B. Data privacy and management
C. Talent development
D. Organization design
E. Cross-functional alignment

Answer: C,D,E

NEW QUESTION # 22
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: A

NEW QUESTION # 23
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Service Cloud Version 2
B. SAP Commerce Cloud
C. SAP Sales Cloud Version 2
D. SAP Business Technology Platform

Answer: B

NEW QUESTION # 24
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