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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Branding and Visual Design Impact - Usability and Information Architecture - Human-Centered Design Principles - Accessibility and Inclusive Design |
| Topic 2: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 3: Discovery | 13% | - Research Methods and Tools - Salesforce UX Personas and Processes - User Needs and Requirements Gathering - Business Value of Salesforce UX |
| Topic 4: Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design | |
| Topic 5: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design |
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NEW QUESTION # 76
Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
Answer: D
Explanation:
A service-blueprinting workshop is a process that involves mapping out the flow of a service, identifying the touchpoints, actors, processes, and systems that are involved, and highlighting the pain points and opportunities for improvement. A service-blueprinting workshop is a collaborative and creative way to redesign services with stakeholders, as it allows them to see the big picture, empathize with the users, and co-create solutions. A service-blueprinting workshop is suitable for Cloud Kicks (CK) after they have finished conducting research and synthesizing the findings, as it will help them address the issues uncovered in the study and design better service experiences for their customers.Service Design Service Blueprints,How to create a service blueprinting facilitation guide,Workshop exercise: Service Blueprint
NEW QUESTION # 77
A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interfaces across Cloud Kicks' various platforms. On which three platforms could the designer use SLDS resources?
Answer: B
Explanation:
The uploaded study guide identifies C. Heroku, Visualforce, Android as the correct set of platforms on which SLDS resources can be used.
The question is testing the portability of the Salesforce Lightning Design System beyond a single Salesforce interface. SLDS provides design resources that can help designers create visual and interaction consistency across different environments associated with Salesforce solutions.
The study guide specifically selects Heroku, Visualforce, and Android. This illustrates the broader purpose of a design system: reusable design principles, patterns, component guidance, and styling resources can support consistency across multiple implementation contexts.
Option A includes Azure, Visual Studio, and .NET, which are not the combination identified by the guide.
Option B includes AWS, Aura, and iOS. Although Aura is part of the Salesforce ecosystem, the complete three-item set is not the answer specified by the study guide.
The important UX lesson is that a design system is not merely a collection of styles for one page type. It provides a common design language that can be applied across experiences so that users encounter recognizable patterns, visual hierarchy, interaction behavior, and brand treatment.
Study Guide reference/topics: SLDS resources, cross-platform consistency, Heroku, Visualforce, Android, Salesforce Lightning Design System.
NEW QUESTION # 78
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
Answer: D
Explanation:
The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user's role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
1: https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_intro
2: https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_service_intro
3: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-performance-and-scalability
NEW QUESTION # 79
Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.
Which activity should the designer use while card sorting?
Answer: B
Explanation:
Card sorting is a UX research method used to discover how people understand and categorize information. In a card sort, participants group ideas or information written on cards into different categories in a way that makes sense to them. The designer can use virtual cards, pieces of paper, or an online card sorting tool. Card sorting can help the designer to:
Assess the information architecture (IA) of a website or homepage
Learn how people understand different concepts or ideas, and how they feel about them Understand where users expect certain content to be found Get inspiration for labeling and grouping content or ideas In this case, the designer wants to understand the structure and layout of the navigation menu for the Experience Cloud site. The designer can use card sorting to learn how users would group and label the pages or features of the site, and what categories or subcategories they would expect to see in the navigation menu. This can help the designer to create a user-friendly and intuitive IA that matches the users' mental models and expectations.
To conduct a card sorting activity, the designer should:
Define the goal and scope of the card sort
Choose the type of card sort (open, closed, or hybrid)
Choose the format of the card sort (moderated or unmoderated)
Select the cards and categories to use
Recruit and screen the participants
Run the card sort sessions
Analyze and interpret the results
Apply the findings to the design
The correct answer is B, have users sort the cards based on similar categories or groups. This is the main task of a card sorting activity, where users are asked to group the cards (representing the pages or features of the site) into categories or groups that make sense to them. The designer can then analyze the results to see how users organize and label the information, and use that to inform the design of the navigation menu.
NEW QUESTION # 80
After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.
Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?
Choose 2 answers
Answer: B,C
Explanation:
1: Design Tokens
2: Spacing Tokens
3: Utility Classes
4: Padding Utility Classes
NEW QUESTION # 81
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