Apple-Device-Support Exam Braindumps: Apple Device Support Exam & Apple-Device-Support Questions and Answers

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 2
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 5
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 6
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 8
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 9
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 10
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 11
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 12
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.

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Apple Device Support Exam Sample Questions (Q94-Q99):

NEW QUESTION # 94
How can a system report help when you contact Apple Support?

Answer: B

Explanation:
A Mac system report contains detailed information about the computer's hardware, network connections, operating system, applications, and other configuration information. Apple specifically states that if you contact Apple Support, providing a copy of the system configuration can assist the support technician.
Therefore, option D is correct. A system report does not automatically diagnose and report every damaged hardware component, and it does not grant Apple Support remote access to the Mac. It also does not encrypt and upload all user data to iCloud. The report is instead a structured collection of technical configuration details that can help support personnel understand the Mac environment and isolate possible causes of an issue. System Information allows a user to view, save, print, or send the report when troubleshooting assistance is required.


NEW QUESTION # 95
Where in System Settings can you remove manual DNS entries for an Ethernet connection on a Mac Studio?

Answer: A

Explanation:
InSystem Settings > Network > Ethernet > Details, the DNS tab lets you remove manual DNS entries on macOS.
* Option A: No "DNS Management" exists.
* Option B: "Advanced" was pre-Ventura; now it's "Details."
* Option C: No "Restore Defaults" option.
* Option D: Correct-current UI term.References: Apple Support - "Change DNS settings on Mac" (support.apple.com/HT202068).


NEW QUESTION # 96
Select the setting in the sidebar that you should use to turn on FileVault.

Answer:

Explanation:

Explanation:
On your Mac, choose Apple menu > System Settings, click Privacy & Security in the sidebar, then click FileVault on the right. (You may need to scroll down.) Click Turn On. You might be asked to enter your password.


NEW QUESTION # 97
Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

Answer:

Explanation:

Explanation:
Set your Mac to check for software updates automatically
* On your Mac, choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)
* Click Software Update on the right. ...
* To set update options, click the Info button for Automatic updates, then do any of the following: ...
* Click Done.
https://support.apple.com/guide/mac-help/keep-your-mac-up-to-date-mchlpx1065/mac


NEW QUESTION # 98
Use this image to answer the question.
What should you do if you forgot your passcode and your iPhone is disabled?

Answer: B

Explanation:
If you forgot your passcode and your iPhone is disabled, you need to erase your iPhone and set it up again.
The only way to do this is to put your iPhone in recovery mode and connect it to a computer with iTunes or Finder. This will erase all your data and settings, including the passcode, and install the latest version of iOS or iPadOS on your iPhone. You can then restore your data and settings from a backup, if you have one, or set up your iPhone as a new device. To put your iPhone in recovery mode, you need to follow these steps:
* Make sure that your iPhone is not connected to your computer, then turn it off completely.
* Press and hold the correct button for your iPhone model while connecting it to your computer. For iPhone 8 and later, use the side button. For iPhone 7 and 7 Plus, use the volume down button. For iPhone 6s and earlier, use the home button.
* Keep holding the button until you see the recovery mode screen on your iPhone, then release the button.
The recovery mode screen shows a cable and a computer icon.
* On your computer, open iTunes or Finder and locate your iPhone. You should see a message that says there is a problem with your iPhone that requires it to be updated or restored.
* Choose Restore to erase your iPhone and install the latest software. This may take some time, so do not disconnect your iPhone until the process is complete.
* After your iPhone is restored, you can set it up again using the onscreen instructions. You can choose to restore from a backup or set up as a new device.: If you forgot your iPhone passcode ; Apple Device Support Exam Prep Guide , page 8.


NEW QUESTION # 99
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