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| Section | Objectives |
|---|---|
| Stakeholder Analysis and Management | - Stakeholder identification and classification - Engagement and communication planning |
| Requirements Engineering | - Requirements validation and management - Requirements elicitation and documentation |
| Delivering the Business Solution | - Benefits realisation overview - Solution evaluation and acceptance |
| Competencies of a Business Analyst | - Analytical and communication skills - Professional behaviours and ethics |
| What is Business Analysis | - Business change lifecycle overview - Role and purpose of business analysis |
| Investigation Techniques | - Document and data analysis - Data gathering methods (interviews, workshops, observation) |
| Modelling and Analysis Techniques | - Business and data modelling basics - Process modelling and diagrams |
| Strategy Analysis | - Understanding business context - Identifying business needs and drivers |
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NEW QUESTION # 12
An airline wishes to assess the punctuality of its flights.
What type of business activity would do this?
Answer: A
NEW QUESTION # 13
Which of the following models shows the driving and resisting forces of change?
Answer: C
NEW QUESTION # 14
Which of the following statements about the workshop investigation technique are TRUE?
a) Permits the impartial, long-term observation of business activities.
b) Allows statements and assertions to be immediately cross-checked with other participants.
c) Provides an effective means of achieving consensus among stakeholders.
d) Provides an opportunity to collect accurate quantitative data about business processes.
Answer: A
Explanation:
The true statements about workshops are b and c. Workshops are collaborative, structured meetings involving multiple stakeholders. Statement (b) is true because having multiple stakeholders present allows the facilitator (often the BA) to immediately cross-check and resolve conflicting information or assumptions in real-time.
Statement (c) is true because the group environment, led by a skilled facilitator, is highly effective for discussing differing viewpoints and working towards a consensus or agreed-upon outcome. Statement (a) is false as this describes formal observation, not a workshop. Statement (d) is false; workshops are primarily used to gather qualitative information (opinions, requirements, process logic), not to collect accurate quantitative data (e.g., process timings or volumes), which is usually obtained from documents or system logs.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Investigative Techniques, Workshops)
NEW QUESTION # 15
Business Analyst competencies are divided into three groups. Which of these is NOT one of the groups?
Answer: C
Explanation:
Business analyst competencies are commonly grouped into personal qualities, business knowledge, and professional techniques. Personal qualities include communication, analytical thinking, facilitation, influencing, and relationship-building. Business knowledge covers understanding the organisation, industry, strategy, finance, processes, and business context. Professional techniques include modelling, requirements engineering, stakeholder analysis, investigation techniques, and business case development. IT skills may be useful for some business analysts, especially those working on digital or software-enabled change, but IT skills are not one of the three main competency groups. Treating IT skills as a core group would narrow the business analyst role too much, because business analysis is concerned with business change, not only technology delivery. Therefore, option D is not one of the three competency groups.
NEW QUESTION # 16
Which of the following actions could sustain business change?
Answer: A
NEW QUESTION # 17
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