ITILFNDv5資格トレーリング & ITILFNDv5試験関連赤本

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Management Practices	- General Management Practices Overview - Technical Management Practices Overview - Service Management Practices Overview
Topic 2: Key Concepts of Service Management	- Products and Services - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers
Topic 3: ITIL Service Value System (SVS)	- Service Value Chain - Guiding Principles - Continual Improvement - Governance
Topic 4: The Four Dimensions of Service Management	- Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology

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Peoplecert ITIL Foundation (Version 5) 認定 ITILFNDv5 試験問題 (Q130-Q135):

質問 # 130
A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?

A. Sustainability
B. Warranty
C. User experience
D. Utility

正解：A

解説：
This commitment represents sustainability, so option D is correct. ITIL includes sustainability as one of the important categories of service level and service quality consideration. It refers to the assurance that a product or service meets requirements related to environmental stewardship, social progress, and economic growth. Examples include responsible sourcing, low carbon footprint, use of recycled or recyclable materials, clean energy, ethical employment practices, and transparent supply chains. Utility is about what the service does. Warranty is about how well it performs. User experience is about how the user perceives interactions with the service and provider. Since the scenario specifically mentions recyclable components, emissions reduction, and supply chain transparency, it clearly reflects sustainability as defined in ITIL 5.

質問 # 131
Why should organizations consider the interaction of ITIL Guiding Principles?

A. Because principles are interdependent and complement each other
B. Because principles must be applied in a strict order
C. Because one principle is usually sufficient for any situation
D. Because one principle is always superior to the rest

正解：A

解説：
Organizations should consider the interaction of the ITIL Guiding Principles because the principles are interdependent and complement one another, which makes option A correct. ITIL does not treat the principles as isolated rules or a strict sequence. Instead, they are meant to be applied together and balanced according to the situation. For example, focusing on value may need to be combined with thinking holistically, progressing iteratively with feedback, and keeping things simple and practical. In some situations, emphasizing one principle too strongly without considering the others may produce poor results. The real strength of the principles comes from their combined use in guiding decision- making, improvement, and behavior across different contexts. This flexible, balanced approach helps organizations respond effectively to complexity and change.

質問 # 132
What is the MAIN purpose of using feedback throughout improvement iterations?

A. To ensure that improvement actions remain relevant and effective in changing circumstances
B. To avoid changes in project priorities during implementation
C. To confirm that all stakeholder opinions are in agreement
D. To prevent the need for further adjustments once work has started

正解：A

解説：
The main purpose of feedback during improvement iterations is to ensure that actions remain relevant and effective as circumstances change, so option B is correct. ITIL promotes iterative progress because environments, stakeholder needs, risks, and information often change during work. Feedback helps teams learn what is working, what is not, and what should be adjusted before moving further. It is not realistic to expect all stakeholders to fully agree at every point, and feedback does not eliminate the need for future adjustments. Instead, it supports better decisions, earlier correction, and more effective alignment with value. This approach reduces waste and improves adaptability. It is closely connected to the guiding principle "progress iteratively with feedback," which encourages organizations to move in manageable steps and use learning continuously to refine outcomes.

質問 # 133
What is the role of governance within the ITIL Service Value System?

A. To ensure organizational activities are directed and controlled
B. To perform day-to-day service operations
C. To define and manage process activities for service delivery
D. To provide detailed technical guidance for service design

正解：A

解説：
Governance within the ITIL Service Value System ensures that organizational activities are directed and controlled, aligning them with strategic objectives and ensuring accountability, performance, and compliance.

質問 # 134
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A. Continual improvement
B. Service level management
C. Information security management
D. Monitoring and event management

正解：C

質問 # 135
......

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