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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | Service-Cloud-Consultant |
| Related Certifications: | Salesforce Certified Administrator |
| Passing Score: | 67% |
| Exam Price: | USD 200 |
| Available Languages: | English |
| Exam Format: | Multiple-select, Multiple-choice |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 65 |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online (proctored) or Onsite (at a testing center) |
| Pre Condition: | Salesforce Certified Administrator credential is required |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/servicecloudconsultant |
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Salesforce Certified Service Cloud consultant certification is designed to help professionals demonstrate their proficiency in the implementation and configuration of the Salesforce Service Cloud solution. Service-Cloud-Consultant exam covers a wide range of topics such as designing and optimizing the service cloud solution, managing cases, implementing service cloud automation, and integrating service cloud with other solutions.
Salesforce Service-Cloud-Consultant Exam is a critical certification for professionals who are interested in pursuing a career in customer service and support using Salesforce technology. Service-Cloud-Consultant Exam is designed to test the candidate's knowledge and skills in implementing and managing customer service solutions using Salesforce Service Cloud. To pass the exam, candidates should have a thorough understanding of Salesforce Service Cloud features and functionality, as well as experience in implementing and configuring Service Cloud solutions.
NEW QUESTION # 145
Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to closed cases. A new product release will require changes to dozens of articles.
After revising the articles, CK wants to ensure that a prior article version stays associated with the closed cases.
What is the recommended method to meet the requirements?
Answer: B
Explanation:
To ensure that prior versions of Knowledge articles remain associated with closed cases after updates, selecting the "Flag as new version" checkbox when publishing the revised articles is recommended. This approach maintains the link between closed cases and the specific article versions referenced at the time, preserving the accuracy of historical case resolutions.
NEW QUESTION # 146
Universal Containers support manager wants to share product-specific information with their customer Communities. What should a consultant recommend to meet this requirement? Choose 3 answers
Answer: A,C,E
NEW QUESTION # 147
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone.
In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?
Answer: B
Explanation:
For situations where products need to be sent back for servicing, using Salesforce Field Service to schedule service requests ensures that repairs are managed efficiently and assigned to technicians with the right skills.
Salesforce Field Service includes features like skill tracking and scheduling policies, which help match service requests with technicians who have the appropriate skills, thereby optimizing the repair process and ensuring timely completion.
NEW QUESTION # 148
What can universal containers do to reduce costs and immediately improve contact center agent productivity
choose 2
Answer: A,C
NEW QUESTION # 149
Universal Banking has customer support operations in both Canada and the United States. Compliance regulations are listed below.
* Agent users in Canada can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?
Answer: A
NEW QUESTION # 150
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