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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionObjectives
Customer Engagement and Channels- Omnichannel delivery
  • 1. Channel configuration
    • 2. Customer interaction history
      Customer Decision Hub Overview- Engagement Policy Design
      • 1. Eligibility and applicability rules
        • 2. Constraints and suitability rules
          - Next-Best-Action (NBA) Framework
          • 1. NBA decision strategies
            • 2. Action prioritization and arbitration
              Decision Strategies and Configuration- Strategy building blocks
              • 1. Strategy results and propositions
                • 2. When, if, and decision shapes
                  - Real-time decisioning
                  • 1. Event-driven decisioning
                    • 2. Context handling in real time
                      Reporting and Monitoring- Performance tracking
                      • 1. Decision results monitoring
                        • 2. Business outcome reporting
                          AI and Adaptive Analytics- Machine learning in decisioning
                          • 1. Feature impact and feedback cycles
                            • 2. Model usage in NBA
                              - Adaptive models
                              • 1. Outcome prediction and learning loops
                                • 2. Propensity scoring

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                                  Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q62-Q67):

                                  NEW QUESTION # 62
                                  A decisioning architect wants to use the customer properties income and age in a Filter component. Which decision component is required to enable access to these properties?

                                  Answer: A

                                  Explanation:
                                  To enable access to customer properties in a Filter component, you need to use a Data Import component. A Data Import component allows you to read data from various sources, such as data sets, data pages, or data flows, and make it available for other components in the strategy. In this case, you need to use a Data Import component that reads from a customer data source that contains income and age properties. Verified Reference: Pega Academy - Decisioning Consultant - Importing data


                                  NEW QUESTION # 63
                                  U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal The Dank added engagement policy conditions to show the offers based on the bank's requirements.
                                  In the Answer Area, select the correct engagement policy for each condition.

                                  Answer:

                                  Explanation:


                                  NEW QUESTION # 64
                                  A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day one. On day five, the bank presents a similar offer if the first email is ignored.
                                  If you re-implement this requirement by using the always-on outbound customer engagement paradigm, how do you approach this scenario?

                                  Answer: A

                                  Explanation:
                                  The always-on outbound customer engagement paradigm relies on AI to select the best action for each customer at any given time, based on their profile, context, and behavior. You do not need to create separate segments or schedules for different offers or timings. You can configure the primary schedule to run daily and let the AI choose the best action based on engagement policies, such as contact policies, eligibility rules, suitability rules, and arbitration. The AI will also learn from the customer responses and optimize the action selection over time.


                                  NEW QUESTION # 65
                                  U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
                                  Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

                                  The bank decides to make two changes:
                                  1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
                                  2. Introduce a new offer, Twenty-year fixed-rate mortgage.
                                  The following table shows the new engagement policy conditions for both mortgage offers:

                                  What is the best practice to fulfill this change management requirement in the business operations environment?

                                  Answer: A


                                  NEW QUESTION # 66
                                  MyCo, a telecom company, wants to Include offer-related images in the emails that they send to their qualified customers. As a decisioning architect, what best practice do you follow to include images in emails?

                                  Answer: D


                                  NEW QUESTION # 67
                                  ......

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