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The ITILFND_V4 exam covers a range of topics, including the service value system, service relationships, service value chain, and guiding principles of ITIL 4. ITILFNDv4 Exam Format consists of 40 multiple-choice questions, and candidates have 60 minutes to complete the exam. The passing score for the ITIL 4 Foundation exam is 65%, and candidates who pass the exam receive an official ITIL 4 Foundation certification from EXIN.

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The ITIL 4 Foundation certification exam focuses on the latest version of the IT Infrastructure Library (ITIL) framework. ITIL is a set of best practices for IT service management that has been adopted by organizations worldwide. The latest version of ITIL, ITIL 4, was released in 2019 and provides a more holistic approach to IT service management.

EXIN ITIL 4 Foundation Sample Questions (Q69-Q74):

NEW QUESTION # 69
Which component is focused on the activities needed by an organization to help it co-create value?

A. Service value chain
B. Guiding principles
C. Continual improvement
D. Practices

Answer: A

NEW QUESTION # 70
Which describes normal changes?

A. Changes that need to be scheduled and assessed following a process
B. Changes that must be implemented as soon as possible
C. Changes that are low-risk and pre-authorized
D. Changes that are typically initiated as service requests

Answer: A

NEW QUESTION # 71
What is the expected outcome from using a service value chain?

A. Customer engagement
B. The application of practices
C. Value realization
D. Service value streams

Answer: C

Explanation:
Explanation/Reference:

NEW QUESTION # 72
Which practice has a purpose that includes managing authentication and non-repudiation?

A. Information security management
B. Service configuration management
C. IT asset management
D. Change enablement

Answer: A

NEW QUESTION # 73
What is the value of a service?

A. The benefits, usefulness, or importance of the service, as perceived by the stakeholders
B. A tangible or intangible deliverable of the service
C. A result for a stakeholder enabled by the outputs of the service
D. The amount of money that is created or saved for the service consumers by using the service

Answer: A

NEW QUESTION # 74
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