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| Section | Weight | Objectives |
|---|---|---|
| Principles of Operations Management | 15-20% | - Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Input-transformation-output model |
| Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks |
| Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application |
| Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile |
| Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation |
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NEW QUESTION # 118
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?
Answer: C
Explanation:
The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64
NEW QUESTION # 119
In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO
Answer: A,E
Explanation:
Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.
NEW QUESTION # 120
According to Juran, there are several options to improve quality- these include which of the following? Select THREE
Answer: A,C,E
Explanation:
repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.
NEW QUESTION # 121
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?
Answer: D
Explanation:
4 is the correct answer. Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.
NEW QUESTION # 122
Which of the following do you need to know in order to work out the gross profit margin of an item? Select TWO
Answer: C,D
Explanation:
The formula for working out gross profit is (revenue - cost of goods sold) divided by revenue. Therefore 2 and 3 are correct. It's unlikely you will have to do any mathematical calculations in this exam, but if you do they'll be super easy and there is a calculator inbuilt into the system you can use. There's a couple of different cost formulas on p.78 but these will be familiar to you already from Level 4.
NEW QUESTION # 123
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