AP-207 Sample Questions, AP-207 Exam Study Solutions

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Metering, Billing, and Usage Management- Billing processes
  • 1. Billing workflows overview
    • 2. Rate and tariff concepts
      - Meter data handling
      • 1. Consumption tracking
        • 2. Usage data ingestion concepts
          Topic 2: Integration and Data Management- Data management
          • 1. Data model alignment
            • 2. Data quality and governance basics
              - System integration concepts
              • 1. External system connectivity
                • 2. API-based integration
                  Topic 3: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                  • 1. Customer lifecycle in utilities
                    • 2. Utility operations overview
                      Topic 4: Salesforce Energy & Utilities Cloud Capabilities- Core platform capabilities
                      • 1. Industry data model concepts
                        • 2. Energy and Utilities Cloud features
                          - Asset and service management
                          • 1. Work orders and field service concepts
                            • 2. Asset tracking and lifecycle management
                              Topic 5: Customer Engagement and Experience- Customer service operations
                              • 1. Omni-channel support concepts
                                • 2. Case management in utilities
                                  - Digital customer experience
                                  • 1. Customer communication flows
                                    • 2. Self-service portals

                                      >> AP-207 Sample Questions <<

                                      Energy and Utilities Cloud Accredited Professional Training Vce - AP-207 Lab Questions & Energy and Utilities Cloud Accredited Professional Practice Training

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q29-Q34):

                                      NEW QUESTION # 29
                                      An energy and utility company relies on a third-party pricing application for multi-site quotes. The utility company wants Salesforce to manage the multi-site quotation process and continue to use the third-party pricing application.
                                      How can the utility company meet these requests using Energy and Utilities Cloud?

                                      Answer: D


                                      NEW QUESTION # 30
                                      An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
                                      Which object does the Energy and Utilities Cloud data model use to store this information?

                                      Answer: A


                                      NEW QUESTION # 31
                                      An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
                                      Which two pricing metadata are needed when defining this price with Industries CPQ?

                                      Answer: B,C

                                      Explanation:
                                      When defining the pricing for a new subscription service with Industries CPQ, it's essential to create a Price List Entry that specifies the price, currency, and charge type. For a subscription service priced at USD $60 monthly, the Price List Entry should have an amount set to $60, the currency specified as USD, and the charge type categorized as Recurring. This approach ensures that the pricing metadata accurately reflects the subscription nature of the service, facilitating correct billing and revenue recognition. Reference = Salesforce Industries CPQ documentation provides detailed guidelines on setting up pricing for various types of products and services, including recurring subscription services. This includes creating and managing Price List Entries to define pricing terms: https://help.salesforce.com/articleView?id=cpq_create_price_list.htm&type=5


                                      NEW QUESTION # 32
                                      What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

                                      Answer: B


                                      NEW QUESTION # 33
                                      The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
                                      What two processes can modify the look and feel of the application?

                                      Answer: A,D


                                      NEW QUESTION # 34
                                      ......

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