2026 Latest Oracle 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional Latest Exam Format

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Coverage and service tiers 2. Milestones and operating calendars 3. Notifications and performance tracking - Action Plans 1. Action plan templates 2. Execution within service requests
Redwood UX and AI Features	- Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline - AI capabilities 1. SR classification AI 2. Knowledge recommendations
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Notifications, Emails, and Interactions	- Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Scheduled processes and automation 2. Service catalog and category hierarchy 3. User and role management 4. SR outcomes and resolutions 5. Profile options and system configuration - Application Composer extensions 1. Object workflows 2. Groovy scripting for business logic 3. Custom objects and fields
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Redwood CTI toolbar setup 3. Call flows configuration
Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Dashboards and analytics 3. Hotkeys and shortcuts
Work Assignment and Routing	- Queues and assignment rules 1. Assignment rules based on SR attributes 2. Agent capacity and availability 3. Queue configuration - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q34-Q39):

NEW QUESTION # 34
Identify the sequence of steps you must follow to disable the Service Communication channels.

A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

Answer: D

NEW QUESTION # 35
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: B,C

NEW QUESTION # 36
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A. Configure the self-registrations to restrict registration to only existing Contacts.
B. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
C. Configure your self-registrations so that they are automatically approved.
D. Disable the anonymous access option in your DCS application.

Answer: A,C,D

NEW QUESTION # 37
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available to employees and agents via My Knowledge.
B. Make them available internally to agents as part of the Service Request Knowledge Panel.
C. Make them available externally to customers via My Digital Customer Service (DCS).
D. Make them available to external users by giving them access to the internal "My Knowledge" page.
E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.

Answer: A,C,E

NEW QUESTION # 38
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories determine the steps an agent must follow to close the service request.
B. Categories facilitate the assignment of an agent to the service request.
C. Filter the selection of the product related to the service request, when filtering by a particular category.
D. The hierarchical structure of the categories helps to improve the service request classification.
E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

Answer: B,D,E

NEW QUESTION # 39
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