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Salesforce Certified-Business-Analyst（Salesforce Certified Business Analyst）試験は、Salesforceプラットフォームで働く専門家のスキルと知識を検証するために設計された一般的な認定です。この認定は、Salesforce Technologiesを使用してソリューションの設計と実装を担当するビジネスアナリスト、コンサルタント、および管理者に最適です。 Salesforce Certified Business Analyst Examは、データモデリング、ビジネスプロセスの自動化、レポート、データ管理などの幅広いトピックを扱います。これは、Salesforceプラットフォームとそのさまざまな機能を深く理解する必要がある厳格な試験です。

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Salesforce Certified-Business-Analyst（Salesforce Certified Business Analyst）認定試験は、ビジネス分析分野で非常に切望されている認定です。 Salesforce製品とサービスを深く理解し、ビジネス要件を分析し、それらをSalesforceソリューションに翻訳できる個人向けに設計されています。認定試験は、Salesforceと日常的に協力し、Salesforceソリューションの管理と実装を担当する専門家向けです。

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Salesforce Certified Business Analyst Exam 認定 Certified-Business-Analyst 試験問題 (Q295-Q300):

質問 # 295
The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.
What should the BA do next?

A. Validate requirements.
B. Organize requirements.
C. Prioritize requirements.

正解：C

解説：
Explanation
The next thing that the business analyst should do after receiving the budgetary constraints from management is to prioritize requirements. Prioritizing requirements is a technique that involves ranking or ordering requirements based on their importance, value, urgency, or dependency. Prioritizing requirements helps to manage project scope, resources, and timeline, as well as ensure customer satisfaction and stakeholder alignment. Prioritizing requirements also helps to deal with any changes or constraints that may arise during the project, such as budget cuts, by focusing on delivering the most critical or essential requirements first, and deferring or eliminating the less important or nice-to-have requirements. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement

質問 # 296
A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

A. Select the requirement used by the majority of the support team.
B. Bring the requirement to the product owner's attention.
C. verify the requirement with the security team.

正解：B

解説：
This answer states that bringing the requirement to the product owner's attention is what the BA should do after discovering that several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems while other users indicate they access existing systems with only username and password for conducting user interviews with the support team as part of a migration to Salesforce at Cloud Kicks. A product owner is a person who represents the voice of the customer or the stakeholder, and who is responsible for defining and prioritizing the requirements for a product or a project. Bringing the requirement to the product owner's attention means that the BA informs and discusses with the product owner about the different preferences or expectations of users regarding MFA for logging in to Salesforce. Bringing the requirement to the product owner's attention is what the BA should do after discovering this difference among users because it helps the BA to align and validate the requirement with the product owner, and to determine and propose a solution or an alternative for MFA for logging in to Salesforce. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder

質問 # 297
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?

A. Change management
B. Gap analysis
C. Use case

正解：B

質問 # 298
After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA) has started to write user stories. During an internal user story grooming session, the project manager decided that each user story must:
* Be assigned a level of effort
* Be demonstrated to the stakeholder
* Have documented deployment steps
Where should the DA capture these requirements?

A. Definition of done
B. Assumptions
C. Acceptance criteria

正解：A

解説：
This answer states that definition of done is where the BA should capture these requirements after writing user stories for developing a solution for managing leads in Sales Cloud at UC: be assigned a level of effort, be demonstrated to the stakeholder, and have documented deployment steps. Definition of done is a set of criteria that defines when a user story or a task is completed and ready for deployment or delivery. Capturing these requirements in the definition of done means that the BA specifies that a user story or a task must meet or pass these criteria in order to be considered done. Capturing these requirements in the definition of done is where the BA should do it after writing user stories because it helps the BA to clarify and communicate the expectations and standards of the user stories or tasks, and to ensure that they are met or passed. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user- stories-to-capture-requirements

質問 # 299
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?

A. Begin working on the change request as soon as the team has capacity.
B. Add the change request to the prioritized for the next sprint.
C. De-prioritize some user stories and add the change request to the current sprint.

正解：A

質問 # 300
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