Plat-UX-101 Exam Overviews | Exam Plat-UX-101 Simulator Online

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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Salesforce Platform UX Implementation- Lightning Design System (SLDS)
- Declarative UX Configuration
- Mobile UX and Responsive Design
UX Fundamentals16%- Branding and Visual Design Impact
- Human-Centered Design Principles
- Accessibility and Inclusive Design
- Usability and Information Architecture
Design Strategy & Solutioning- Problem Definition and Scoping
- Journey Mapping and Experience Design
Discovery13%- Salesforce UX Personas and Processes
- Business Value of Salesforce UX
- Research Methods and Tools
- User Needs and Requirements Gathering
Prototyping & Validation- Prototyping Methods
- Usability Testing and Iteration

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Salesforce Certified Platform User Experience Designer Sample Questions (Q94-Q99):

NEW QUESTION # 94
The UX team at Cloud Kicks is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles. How should this be accomplished?

Answer: A

Explanation:
The correct answer is B. Heuristic Evaluation, exactly as provided by the study guide. A heuristic evaluation is a structured expert-review technique in which an interface is examined against recognized usability principles or heuristics. It is therefore the most appropriate method when the explicit objective is to assess whether an existing portal conforms to standard usability principles. Evaluators systematically review the experience for issues such as poor feedback, inconsistent behavior, confusing terminology, weak error handling, excessive memory demands, or lack of user control. Findings can then be categorized and prioritized for remediation. Option A, "Intuitive Review," is not the formal evaluation method referenced by the study guide. A UX professional may informally assess an experience, but that does not provide the same systematic framework as a heuristic evaluation. Option C, User Testing, involves representative users performing realistic tasks while researchers observe behavior. It is valuable for identifying real-world usability problems, but the question specifically asks about compliance with established principles, not observation of task performance. The distinction is important: heuristic evaluation is an expert inspection method, while usability testing is an empirical user-research method. For this Experience Cloud portal, a heuristic evaluation provides the appropriate structured mechanism for reviewing usability against recognized standards.
Study Guide reference/topics: Heuristic Evaluation, usability inspection, expert review, usability principles, Testing.


NEW QUESTION # 95
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. Which type of process map should they produce?

Answer: C

Explanation:
The correct answer is A. Cross-Functional Map, as stated in the uploaded study guide.
The requirement is not simply to document the sequence of a process. Cloud Kicks specifically wants to explain the relationship between process steps and the business teams responsible for or involved in those steps.
A Cross-Functional Map is suited to that requirement because it organizes process activities according to the different roles, groups, or organizational functions involved. This allows stakeholders to see both the sequence of work and how responsibility moves across functional boundaries.
Option B, a Detailed Process Map, can document individual steps in significant depth, but the question emphasizes the relationship between those steps and different teams.
Option C, a Journey Map, represents an experience from the user's perspective, typically emphasizing stages, touchpoints, pain points, and opportunities. That is valuable for understanding the user's experience but does not primarily map organizational ownership across business functions.
The Discovery value of a cross-functional representation is that it can reveal handoffs, dependencies, duplicated effort, and organizational boundaries that may contribute to friction in the process.
Study Guide reference/topics: Cross-Functional Map, process mapping, business teams, responsibilities, Discovery.


NEW QUESTION # 96
A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.
Which activity should come first in the process?

Answer: C

Explanation:
The human-centered design approach is a problem-solving technique that puts real people at the center of the development process, enabling designers to create products and services that resonate and are tailored to the audience's needs.The human-centered design approach typically involves four stages: clarify, ideate, develop, and implement1. The first stage, clarify, is dedicated to collecting data and observing the users to clarify the problem and how to solve it. Rather than developing products based on assumptions, designers conduct user research and assess user needs to determine what the users want. The clarify stage requires empathy-the capability of understanding another person's experiences and emotions.Designers need to consider the users' perspectives and ask questions to determine what products they're currently using, why and how they're using them, and the challenges they're trying to solve2.
Therefore, the activity that should come first in the human-centered design process is observing the medical staff while they use their existing portal. This activity will help the UX designer to understand the context, the goals, the pain points, and the preferences of the medical staff, as well as to identify the opportunities for improvement and innovation. The other activities, such as estimating the cost, writing technical requirements, and designing a mockup, belong to the later stages of the human-centered design process, after the problem and the user needs have been clearly defined.
The first activity inthe process when using a human-centered design approach to redesign a portal that medical staff use to report on patient demographics should be observing the medical staff while they use their existing portal. This is a critical step in the process, as ithelps to identify user needs, preferences, and behaviors so that the design of the new portal can be tailored to meet their specific needs.
Observing the medical staff while they use the portal will help to identify any existing problems and highlightareas where the portal can be improved. This can include issues with usability, functionality, and accessibility. Additionally, observing how the medical staff interact with the portal can help to identify any potential areas of improvement and uncover anyhidden requirements or user needs.


NEW QUESTION # 97
A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?

Answer: A

Explanation:
A prioritization matrix is a method that helps UX designers to inform user stories based on user value and development effort. A prioritization matrix is a table that compares different user stories or features based on two criteria: user value and development effort. User value is the benefit or satisfaction that the user will get from using the feature. Development effort is the time, cost, and complexity involved in building the feature. By plotting user stories or features on a prioritization matrix, UX designers can identify which ones are high-value and low-effort, which ones are high-value and high-effort, which ones are low-value and low-effort, and which ones are low-value and high-effort. This helps UX designers to prioritize the user stories or features that will deliver the most value to the user with the least amount of effort, and to deprioritize or eliminate the ones that will deliver the least value to the user with the most amount of effort. A prioritization matrix can also help UX designers to communicate and align with stakeholders and developers on the scope and feasibility of the project.Prioritize User Stories and Features Unit | Salesforce Trailhead,How to Prioritize User Stories (and Build the Right Features),Salesforce User Experience (UX) Designer Certification Guide & Tips


NEW QUESTION # 98
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers

Answer: B,D

Explanation:
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests. Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce.
Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce.Reference:
In-App Guidance in Lightning Experience
Learn MOAR in Spring '21 with In-App Learning
Enable Users to Learn in the Flow of Work


NEW QUESTION # 99
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