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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Governance and Administration20%- Workspace administration
  • 1. Roles and permissions
  • 2. Guest access management
  • 3. Workspace settings and policies
- Governance framework
  • 1. Acceptable use policies
  • 2. Data governance and compliance
  • 3. Channel management policies
Topic 2: Channel Strategy25%- Channel architecture design
  • 1. Channel naming conventions and organization
  • 2. Channel segments and cross-org channels
  • 3. Public vs. private channel strategy
- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
Topic 3: Discovery20%- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers
Topic 4: Security18%- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Retention policies and export
  • 3. Data Loss Prevention (DLP)
- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
Topic 5: Workflows and Integrations12%- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
Topic 6: Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies

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Salesforce Certified Slack Consultant Sample Questions (Q83-Q88):

NEW QUESTION # 83
A large organization uses Slack's Enterprise Grid and requires a role that has the authority to manage settings across all workspaces, including security policies and compliance settings.
Which role should they assign?

Answer: D

Explanation:
Org Owners in Slack's Enterprise Grid have the highest level of permissions and are able to manage settings across all workspaces, including setting up security policies and compliance settings, which is necessary for the organization's requirements.


NEW QUESTION # 84
In the final meeting before signing off on the Slack grid design, the client expresses last-minute concerns about the scalability of the design. How should you address these concerns?

Answer: B

Explanation:
Addressing the client's concerns about scalability involves demonstrating how the current grid design is scalable and can adapt to future growth or changes. If necessary, adjustments can be made to the design to further reassure the client. This approach shows responsiveness to the client's needs and ensures they feel confident in the grid design's ability to evolve with their organization.


NEW QUESTION # 85
What role does the Slack account team have in a client engagement?

Answer: B

Explanation:
The correct answer is C . The Slack account team is not a replacement for the consultant, project team, technical architect, or client admin team. Their role is to partner with the implementation team to support the customer's overall success and provide escalation support when issues require Slack-side alignment, account context, or additional internal coordination. Option A is too broad because the consultant and client project stakeholders remain the primary execution partners during the engagement. Option B is too tactical; setting up a Slack Connect channel may be useful for engagement collaboration, but it is not the defining responsibility of the Slack account team. Option D is incorrect because configuration work inside the customer's Slack instance is normally handled by the customer's authorized owners/admins, implementation team, or technical resources, not the Slack account team as a default responsibility. In delivery terms, the Slack account team provides account continuity, customer-success alignment, and escalation handling, while the consultant provides structured implementation guidance.
Reference topic: Delivery and Migration - engagement roles, Slack account team alignment, escalation path, and project delivery governance.


NEW QUESTION # 86
A corporation is looking to enhance the security of its Slack workspace to protect sensitive information. Which org level security setting should they prioritize to meet this requirement?

Answer: D

Explanation:
Integrating a Data Loss Prevention tool is the most effective way to protect sensitive information in Slack, as it can monitor, detect, and block the transfer of sensitive data, ensuring compliance with security policies.


NEW QUESTION # 87
A healthcare organization wants to use Slack to streamline their internal administrative processes while ensuring compliance with health privacy regulations. Which process would be best suited for migration to Slack?

Answer: D

Explanation:
Slack is well-suited for coordinating staff schedules, managing shift changes, and making general announcements. This use case allows for efficient and real-time communication among staff, without involving sensitive patient information, thus aligning with privacy regulations.


NEW QUESTION # 88
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