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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Identify competitive differentiators
  • 2. Explain customer-centric business transformation
  • 3. Position SAP Customer Experience portfolio value
SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Integration with SAP Business Suite
  • 2. Lead-to-cash processes
  • 3. Omnichannel customer engagement
- SAP CX Portfolio
  • 1. SAP Commerce Cloud capabilities
  • 2. Customer data and experience management
  • 3. SAP Emarsys and customer engagement
  • 4. SAP Sales Cloud and Service Cloud positioning
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Retail customer experience scenarios
  • 2. B2B and B2C commerce use cases
  • 3. Customer loyalty and retention strategies

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 15
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

Answer: C


NEW QUESTION # 16
Which feature is available in SAP Commerce Cloud?

Answer: D


NEW QUESTION # 17
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

Answer: B,C,D


NEW QUESTION # 18
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 19
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