인재도 많고 경쟁도 많은 이 사회에, 업계인재들은 인기가 아주 많습니다.하지만 팽팽한 경쟁률도 무시할 수 없습니다.많은 Peoplecert인재들도 어려운 인증시험을 패스하여 자기만의 자리를 지키고 있습니다.우리Itcertkr에서는 마침 전문적으로 이러한 Peoplecert인사들에게 편리하게 시험을 ITILFNDv5패스할수 있도록 유용한 자료들을 제공하고 있습니다.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 28% | - Service Management Practices
|
| Topic 2: Four Dimensions of Product and Service Management | 17% | - Partners and Suppliers - Holistic approach and interdependencies - Information and Technology - Organizations and People - Value Streams and Processes |
| Topic 3: Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Topic 4: ITIL Value System | 20% | - Management Practices overview - Governance - Guiding Principles (7 principles and application) - Service Value Chain activities - Continual improvement |
| Topic 5: Digital Product and Service Management Concepts | 18% | - Value co-creation and stakeholder collaboration - Service relationships: provider, consumer, partners - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
Itcertkr를 선택함으로 여러분은 Peoplecert 인증ITILFNDv5시험에 대한 부담은 사라질 것입니다.우리 Itcertkr는 끊임없는 업데이트로 항상 최신버전의 Peoplecert 인증ITILFNDv5시험덤프임을 보장해드립니다.만약 덤프품질을 확인하고 싶다면Itcertkr 에서 무료로 제공되는Peoplecert 인증ITILFNDv5덤프의 일부분 문제를 체험하시면 됩니다.Itcertkr 는 100%의 보장도를 자랑하며Peoplecert 인증ITILFNDv5시험을 한번에 패스하도록 도와드립니다.
질문 # 134
Which is an activity of the 'problem management' practice?
정답：D
질문 # 135
Which is a key requirement for successful service level agreements (SLAs)?
정답：B
설명：
An SLA is defined as a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
SLAs are used to measure the performance of services from the customer's point of view, and it is important that they are agreed in the wider business context.
Some of the key requirements for successful SLAs include:
They must be related to a defined `service' in the service catalogue. Individual metrics without a specified service context are unhelpful.
They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
They should reflect an `agreement': an engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.
They must be simply written and easy to understand and use for all parties.
질문 # 136
Which type of service relationship typically focuses on support and efficiency through standardized services?
정답：A
설명：
A basic relationship is the correct answer because in ITIL 5 it usually involves a more standardized form of interaction between provider and consumer. The focus is on delivering agreed services efficiently, reliably, and with clear expectations, rather than on deep joint planning or shared governance. In a basic relationship, the service provider typically defines much of the service structure, and the consumer uses the service according to agreed terms.
This model works well when services are repeatable, predictable, and designed for scale. By contrast, cooperative and collaborative relationships involve greater interaction, shared decision- making, and more active coordination between the organizations. Therefore, when the goal is support and efficiency through standardized services, the relationship type that best matches that ITIL description is the basic relationship.
질문 # 137
How should the ITIL Guiding Principle 'collaborate and promote visibility' be applied?
정답：C
설명：
The guiding principle "collaborate and promote visibility" should be applied by involving stakeholders and sharing information with them, so option A is correct. ITIL stresses that good decisions and effective work depend on people understanding what is happening, why it matters, and how they can contribute. Collaboration helps bring together different perspectives, knowledge, and responsibilities. Visibility ensures that work, progress, risks, and priorities are transparent enough for informed participation and trust. Limiting communication to management weakens collaboration. Reusing existing processes relates more to "start where you are." Capturing feedback after each iteration relates more closely to "progress iteratively with feedback." This principle helps organizations reduce silos, improve coordination, and create a more shared understanding of how value is being created across the service relationship.
질문 # 138
Which of the following statements about the four dimensions of product and service management is CORRECT?
정답：A
설명：
All four dimensions are critical to the effective and efficient facilitation of value because they provide a balanced and holistic view of product and service management, ensuring that no important aspect is overlooked when creating and delivering value.
질문 # 139
......
성공으로 향하는 길에는 많은 방법과 방식이 있습니다. Peoplecert인증 ITILFNDv5시험을 패스하는 길에는Itcertkr의Peoplecert인증 ITILFNDv5덤프가 있습니다. Itcertkr의Peoplecert인증 ITILFNDv5덤프는 실제시험 출제방향에 초점을 두어 연구제작한 시험준비공부자료로서 높은 시험적중율과 시험패스율을 자랑합니다.국제적으로 승인해주는 IT자격증을 취득하시면 취직 혹은 승진이 쉬워집니다.
ITILFNDv5최신버전 시험대비 공부문제: https://www.itcertkr.com/ITILFNDv5_exam.html