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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Guiding Principles	15%	- Keep it simple and practical - Progress iteratively with feedback - Think and work holistically - Optimize and automate - Start where you are - Focus on value - Collaborate and promote visibility
Topic 2: ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Topic 3: ITIL Service Value System	25%	- Continual Improvement - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance
Topic 4: Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders
Topic 5: Key Concepts of ITIL 4	15%	- Value streams and processes - Partners and suppliers - Information and technology - Organizations, people and culture

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EXIN ITIL 4 Foundation Sample Questions (Q303-Q308):

NEW QUESTION # 303
What should be considered as part of the 'partners and suppliers' dimension?

A. The information created, managed and used in the course of service provision and consumption
B. The level of integration and formality involved in the relationships between organizations
C. The required skills and competencies of teams and individual members of the organization
D. The activities, workflows, controls and procedures needed to achieve the agreed objectives

Answer: B

NEW QUESTION # 304
Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.

A. detailed procedures
B. a formal process
C. a dedicated team
D. a value chain activity

Answer: B

NEW QUESTION # 305
What is used to link activities within the service value chain?

A. Inputs, outputs and triggers
B. Service level agreements
C. Service desk
D. Opportunity, demand and value

Answer: D

NEW QUESTION # 306
Which is a way of applying the guiding principle 'focus on value'?

A. Doing fewer things, but doing them better
B. Understanding how service consumers use services
C. Recognizing the complexity of systems
D. Comprehending the whole, but doing something

Answer: B

NEW QUESTION # 307
Which statement about metrics is CORRECT?

A. Technology metrics can be used to measure component performance and availability
B. Technology metrics can be used to determine the overall health of a process
C. Process metrics can be used to measure the utilization of a supplier's network
D. Process metrics can be used to measure end-to-end service performance

Answer: A

Explanation:
Explanation

NEW QUESTION # 308
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