100% Pass Oracle - 1Z0-1064-26 - Oracle Fusion Service 2026 Implementation Professional–High-quality Latest Exam Cost

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Notifications, Emails, and Interactions	- Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels - Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools
Topic 2: Managing and Extending Service Requests	- Application Composer extensions 1. Groovy scripting for business logic 2. Custom objects and fields 3. Object workflows - Service Request configuration and lifecycle management 1. Scheduled processes and automation 2. SR outcomes and resolutions 3. Service catalog and category hierarchy 4. Profile options and system configuration 5. User and role management
Topic 3: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Topic 4: Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration
Topic 5: Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Queue configuration 2. Agent capacity and availability 3. Assignment rules based on SR attributes
Topic 6: Customer Entitlements and Action Plans	- Action Plans 1. Action plan templates 2. Execution within service requests - Entitlements and SLAs 1. Coverage and service tiers 2. Milestones and operating calendars 3. Notifications and performance tracking
Topic 7: Redwood UX and AI Features	- AI capabilities 1. Knowledge recommendations 2. SR classification AI - Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform
Topic 8: Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Topic 9: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Call flows configuration 3. Screen pop functionality

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Actual 1Z0-1064-26 Oracle Fusion Service 2026 Implementation Professional Exam Questions with accurate answers

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q45-Q50):

NEW QUESTION # 45
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Templates
B. Object workflows
C. Languages
D. Themes
E. Object triggers
F. Pages
G. UI components
H. Business objects

Answer: A,B,D,E,F,H

NEW QUESTION # 46
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
B. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
C. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
D. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

Answer: B

NEW QUESTION # 47
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. In the Work Assignments section, modify the default value in the Capacity field to a new value.
B. Modify the default values in the Capacity fields for the channels.
C. Select the Manage Capacities task.
D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

Answer: B,D

NEW QUESTION # 48
Which three statements are true about building Digital Customer Service (DCS) applications?

A. Only one version of a DCS application can be active in production at any time.
B. DCS application can be embedded in other sites.
C. Many DCS applications can be active in production at the same time.
D. DCS includes a "reference implementation template" that illustrates recommended implementation practices.

Answer: A,B,D

NEW QUESTION # 49
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows you to use the same product hierarchy as sales
B. allows the display of a product hierarchy specifically for service purposes
C. allows use of a simpler hierarchy
D. requires less work and effort

Answer: A,D

NEW QUESTION # 50
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