Certified-Strategy-Designer Schulungsunterlagen, Certified-Strategy-Designer Prüfungsübungen

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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Value Design32%- Connect user needs to Salesforce capabilities
- Defend strategic rationale and alignment with business/user needs
- Advocate for ethics and values in design decisions
- Evaluate feasibility, desirability, and viability of solutions
Topic 2: Leveraging Adjacent Roles and Skills19%- Facilitate co-creation and stakeholder engagement
- Collaborate with product, UX, technical, and business teams
- Apply systems thinking and human-centered approaches
- Integrate design thinking with other disciplines
Topic 3: Tools and Artifacts23%- Create and communicate tangible design deliverables
- Use frameworks to structure problem-solving and decision-making
- Document and share design rationale effectively
- Select and apply appropriate strategy design tools
Topic 4: Intangible Deliverables26%- Foster collaborative relationships and cross-functional work
- Build alignment and consensus across stakeholders
- Influence decision-making and guide solution direction
- Develop strategic narratives and vision communication

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Salesforce Certified Strategy Designer Exam Certified-Strategy-Designer Prüfungsfragen mit Lösungen (Q114-Q119):

114. Frage
Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

Antwort: B

Begründung:
Explanation
The question that CK should seek answers to when determining if the business model is viable is what are customers willing to pay? This question helps evaluate the value proposition and revenue streams of the new service, and whether customers perceive the service as worth paying for.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p


115. Frage
A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?

Antwort: A

Begründung:
The steps that should be taken to achieve the goal of creating vision statements using a collaborative, research-backed process are Gather, Envision, Plan. These steps involve gathering data and insights from research, envisioning possible future states based on insights, and planning how to communicate and execute the vision. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-vision-statements


116. Frage
An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

Antwort: A

Begründung:
Explanation
The best strategy to use to bring potential issues to light for a sales strategy that falls into an ethical risk zone around addiction is to design a workshop for the team to slow down and think through the potential consequences of the strategy and uncover stakeholder perspectives, as this helps foster ethical awareness, reflection, and dialogue. Releasing the project as intended or creating a provocative presentation may not address the ethical risk or create alignment.


117. Frage
A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?

Antwort: B

Begründung:
The customer satisfaction rate is a critical metric for assessing the effectiveness of self-service tools in resolving issues. It measures users' satisfaction with their interactions and outcomes, providing insight into the bot's impact on improving the self-service experience and reducing the need for escalation.


118. Frage
Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

Antwort: B

Begründung:
Explanation
Card sorting is a technique that should be used to co-design the website navigation menu with end users. Card sorting is a method that involves asking users to organize items into groups or categories, and label them according to their preferences. It helps understand how users think about the information architecture and structure of a website, and design a menu that is intuitive and user-friendly. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct


119. Frage
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