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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand planning and control in operations management- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
Topic 2: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. From implementing to supporting to driving strategy
  • 2. Top down and bottom up perspectives of operations strategy
  • 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 4. The stages of development of operations strategy
  • 5. Order qualifying and order winning objectives
- Analyse the role and activities of operations management in organisations
  • 1. Definitions of operations and operations management
  • 2. The extent of operations management in organisations
  • 3. Operations management in different types of organisations
Topic 3: Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
Topic 4: Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Benchmarking techniques
  • 2. Lean operations and waste reduction
  • 3. Continuous improvement (Kaizen)
- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)

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CIPS Operations Management Sample Questions (Q52-Q57):

NEW QUESTION # 52
What is the purpose of a quality circle?

Answer: B

Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111


NEW QUESTION # 53
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

Answer: A

Explanation:
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.


NEW QUESTION # 54
Which of the following are operations management activities? Select THREE

Answer: C,D,E

Explanation:
1 2 and 4 are correct. Development of New Products would be the activity of the R&D department, and job design the activity of HR. There is a list of 10 Operations Management activities on p.12


NEW QUESTION # 55
Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

Answer: B

Explanation:
Mean Time between Failures is a measure of reliability- how long does the item last before it breaks down or stops working. P.94


NEW QUESTION # 56
Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

Answer: D

Explanation:
Customer emotions are considered in Kansai- its about creating products which meet customers' 'aesthetic and performance expectations'. P.114


NEW QUESTION # 57
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