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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Execution | 23% | - Promotion Check and Promotion Details - Inventory Check and Product Listing - Photo Capture and Survey - Visit Tasks and Task Types - Visit Execution Process - Order Capture and Order Submission |
| Topic 2: Store Execution | 15% | - Store Execution Process - Store Survey and Feedback - Planogram Compliance - Assortment Monitoring |
| Topic 3: Visit Planning | 23% | - Visit Schedule and Frequency - Visit Plan and Visit Plan Targets - Territory Management - Visit Planning Process |
| Topic 4: Visit Planning and Execution Configuration | 15% | - Configuration of Order Capture and Order Submission - Configuration of Promotion Checks and Promotion Details - Configuration of Visit Plans and Visit Plan Targets - Configuration of Visit Tasks and Task Types - Configuration of Inventory Checks and Product Listings - Configuration of Photo Capture and Survey |
| Topic 5: Admin and Configuration | 12% | - User Setup and Permissions - Consumer Goods Cloud Data Model - Mobile Configuration - Reports and Dashboards |
| Topic 6: Store Execution Configuration | 12% | - Configuration of Assortment Monitoring - Configuration of Store Survey and Feedback - Configuration of Planogram Compliance - Configuration of Store Execution Process |
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질문 # 15
A consultant for Northern Trail Outfitters (NTO) company advises NTO to leverage Visit Recommendations for the field team. Which build option ensures the strategy is scalable to meet the requirements of NTO?
정답：A
설명：
For a scalable Visit Recommendation strategy, Salesforce recommends implementing the selection logic through an Apex class. Visit Recommendations can use programmable logic to determine which stores should receive recommendations based on organization-specific criteria, and Apex is appropriate when the strategy must operate at business scale.
Salesforce allows an Apex class to select the stores for which Einstein should provide Visit Recommendations. The Apex method is exposed to automation by using @InvocableMethod, after which the class can be invoked from the Visit Recommendation strategy or from an autolaunched flow.
Salesforce also supports a Flow strategy for Visit Recommendations, but its documentation specifically notes that the flow-only method is not scalable for a business use case and recommends using Apex for scalable implementations. An Apex implementation gives developers greater control over bulk processing, complex filtering, reusable business logic, and Salesforce governor-limit considerations.
The strategy can return the recommended Store IDs and recommendation reasons so sales managers and field representatives understand both which stores should be visited and why those stores have been prioritized.
Workflow and Process Builder are not the architecture Salesforce defines for this Visit Recommendation capability.
Study Guide Topics:Visit Planning - > Einstein Visit Recommendations - > Apex - > Invocable Methods - > Scalable Recommendation Strategies
질문 # 16
Which of the following represent the three ways of performing a promotion check during an in-store visit?
정답：D
설명：
A promotion check is a type of action plan task that allows a field rep to verify if a promotion is running correctly at a retail store. There are three ways of performing a promotion check during an in-store visit:
General Promotion, which checks if any promotion is running at the store, regardless of the product or category involved.
Individual Product, which checks if a specific product is part of a promotion at the store.
Product Category, which checks if a group of products that belong to the same category are part of a promotion at the store. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 27-28.
질문 # 17
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers.
Which two options are technically feasible?
정답：B,C
설명：
The key to identifying the technically feasible options for creating a guided ordering process in Salesforce Communications Cloud (Industries) is understanding how OmniStudio components (specifically OmniScripts) are deployed across different channels (internal agents vs. external customers on different platforms).
Agents: For internal Sales Agents, the standard and recommended approach is to use OmniScript. OmniScripts are designed to guide users through complex processes like CPQ ordering, providing a step-by-step interface directly within the Salesforce Console. This validates the "Use OmniScript... for agents" part of options B and C.
B2C Customers (Third-Party CMS): When customers interact via a third-party Content Management System (CMS) (e.g., Adobe Experience Manager, WordPress) rather than a Salesforce-hosted site, you cannot simply embed a standard Lightning Web Component. OmniOut is the specific Salesforce Industries feature designed for this scenario. It allows you to compile an OmniScript into a framework-agnostic web component (Standard Web Component) that can be hosted on an external server or CMS while maintaining connectivity to Salesforce logic. This validates Option B.
B2C Customers (Salesforce Experience): When customers interact via a Salesforce Experience (formerly Community Cloud), the native way to deploy the guided process is to use the OmniScript component directly in the Experience Builder. While the phrasing "OmniScript via OmniOut on a Salesforce Experience" in Option C is slightly redundant (you don't need OmniOut for a Salesforce site), technically, OmniOut can run anywhere a web component runs, and some complex architectures might use it for consistency. However, in the context of exam questions where "OmniScript via Community Builder" is the standard answer, Option C is often presented alongside Option B as the "Customer" solutions.
Correction/Refinement: Looking at the search results (Source 1.1, 1.4), the exam dumps explicitly list the correct answer set as A, C, D (where A is Flow for agents/customers via Lightning Out - technically feasible but rare, C is OmniScript for agents + OmniScript via Community Builder for customers, and D is OmniScript for agents + OmniScript via OmniOut for CMS).
Wait, let's re-examine the provided options in your specific question text. You only listed A, B, C.
Option A: Flow for Agents + Flow via Lightning Out on CMS. (Technically feasible, but not the "Comms Cloud" standard).
Option B: OmniScript for Agents + OmniScript via OmniOut on CMS. (Strong Yes - This is the textbook definition of OmniOut's use case).
Option C: OmniScript for Agents + OmniScript via OmniOut on Salesforce Experience. (Technically "feasible" but weird/wrong best practice). However, if the option meant "OmniScript on Salesforce Experience" (without OmniOut), it would be perfect.
Exam Dump Verification: In the search results (Source 1.1), the options are slightly different:
"Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community..." (This corresponds to your Option C if we interpret "via OmniOut" as a typo or a distractor in your text, or if your text is a variation).
"Use OmniScript... and expose OmniScript via OmniOut on a third-party CMS..." (This corresponds to your Option B).
Given the options provided in your prompt (A, B, C), and knowing that Communications Cloud relies heavily on OmniScript for CPQ:
B is definitely correct. (OmniScript for Agents, OmniOut for CMS).
C is likely the second correct answer intended, despite the "via OmniOut on Salesforce Experience" phrasing potentially being a trick or typo for "via Community Builder". (Or, it implies using the Off-platform capability within an Experience site, which is possible if you are doing a complete headless implementation).
A (Flow) is generally incorrect for Comms Cloud CPQ ordering because Flows do not natively handle the Vlocity CPQ APIs (Cart-based APIs) as effectively as OmniScripts with Integration Procedures.
Constraint Check: You asked for two options.
B and C represent the two valid OmniScript deployment models (External CMS vs. Salesforce Community), which is the core learning objective.
질문 # 18
For what two reasons would the standard record pages for tasks of type "Other" be visible instead of the KPI component
정답：B,D
질문 # 19
What object has a one-to-many relationship with the CG object Visit?
정답：B
설명：
A Retail Store can be associated with many Visit records, creating the required one-to-many relationship.
Each Visit represents a particular scheduled or completed engagement between a field representative and a physical retail location, while the same store can naturally be visited repeatedly over time.
Salesforce describes the Visit object as tracking information about a field representative ' s visit to a Retail Store where retail activities are performed. Visit records hold information such as planned and actual start and end times, status, visitor, priority, and the related location.
For Consumer Goods implementations, the Visit ' s Place relationship identifies the Retail Store being visited.
Salesforce Maps uses the same model when scheduling Consumer Goods visits: Visit records can derive their map location from the related Retail Store through Place ID, allowing Maps to position each Visit at the correct physical outlet.
Because representatives return to stores according to visit frequencies, merchandising schedules, promotions, deliveries, and sales requirements, a single Retail Store can accumulate multiple Visit records over its lifecycle. Each Visit remains a distinct transaction with its own Action Plans, tasks, KPIs, timing, and execution results.
Study Guide Topics:Data Setup - > Retail Store - > Visit - > Place Relationship - > Store Visit History
질문 # 20
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