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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Value and value co-creation - Organizations, service providers, service consumers - Products and services relationship
Topic 2: Four Dimensions of Service Management	- Information and technology - Partners and suppliers - Value streams and processes - Organizations and people
Topic 3: ITIL Service Value System (SVS)	- Governance - Service value chain - Guiding principles - Continual improvement - Opportunity, demand, and value
Topic 4: ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management)

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EXIN ITIL 4 Foundation Sample Questions (Q248-Q253):

NEW QUESTION # 248
Which is the CORRECT explanation of the 'R' role in a RACI matrix?

A. This role is involved in providing knowledge and input
B. This role ensures that activities are executed correctly
C. This role has ownership of the end result
D. This role ensures the flow of information to stakeholders

Answer: C

NEW QUESTION # 249
What is included in the purpose of the 'continual improvement' practice?

A. Identifying and continually improving relationships with and between stakeholders
B. Creating collaborative relationships with key suppliers to realize new value
C. Aligning the organization's practices and services with changing business needs
D. Ensuring that delivery of services is properly assessed, monitored, and improved against targets

Answer: C

NEW QUESTION # 250
Which is NOT a component of the service value system?

A. Practices
B. The guiding principles
C. Governance
D. The four dimensions of service management

Answer: D

NEW QUESTION # 251
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A. Optimize and automate
B. Focus on value
C. Collaborate and promote visibility
D. Think and work holistically

Answer: D

NEW QUESTION # 252
Which is an activity of 'problem identification'?

A. Establishing problem workarounds
B. Analyzing information from software developers
C. Analyzing the cause of problems
D. Establishing potential permanent solutions

Answer: B

NEW QUESTION # 253
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