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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships
Topic 2: ITIL Service Value System (SVS)	- Continual Improvement - Practices Overview - Service Value Chain - Governance - Guiding Principles
Topic 3: The Four Dimensions of Service Management	- Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology

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EXIN ITIL 4 Foundation Sample Questions (Q102-Q107):

NEW QUESTION # 102
Which BEST describes the purpose of the CSI register?

A. To be a central repository for all IT service management related information
B. To record details of all live services and their service targets
C. To store details of all component CIs and their interfaces
D. To capture, record and prioritize all improvement opportunities

Answer: D

NEW QUESTION # 103
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A. Service management
B. Relationship management
C. Supplier management
D. Release management

Answer: C

NEW QUESTION # 104
Which guiding principle considers customer and user experience?

A. Focus on value
B. Start where you are
C. Collaborate and promote visibility
D. Keep it simple and practical

Answer: A

NEW QUESTION # 105
Which practice has a purpose that involves creating closer, more collaborative relationships?

A. Information security management
B. Supplier management
C. Service configuration management
D. Release management

Answer: B

NEW QUESTION # 106
Which dimension includes a workflow management system?

A. Value streams and processes
B. Information and technology
C. Organizations and people
D. Partners and suppliers

Answer: A

NEW QUESTION # 107
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