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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers), Scenario-based questions |
| Exam Price: | $450 USD |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Certified Implementation Specialist - IT Operations Management Certified Implementation Specialist - Data Foundations (CMDB & CSDM) ServiceNow Certified System Administrator |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | ServiceNow ITSM Implementation Training CIS-ITSM Official Blueprint & Study Guide |
| Exam Registration: | ServiceNow Learning Portal Pearson VUE |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
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ServiceNow CIS-ITSM Certification Exam is an essential credential for IT professionals who want to demonstrate their understanding of IT service management best practices and their ability to implement and manage ServiceNow ITSM solutions. By earning this certification, IT professionals can enhance their career prospects and provide their organizations with the confidence that they have the necessary skills to optimize IT service delivery.
NEW QUESTION # 143
In which phase of the incident management lifecycle do incidents typically gel escalated?
Answer: D
Explanation:
Explanation
* Page 49 in course materials
* During the Investigation and Diagnosis phase, you will research the incident and analyze/diagnose the issue.
* Analysis of the issue may indicate that the incident needs to be escalated to a particular group for resolution.
NEW QUESTION # 144
Which of the following statements reflects when the Actual start and Actual end date fields are populated on a change request?
Actual start is set when the _____________.
Answer: A
NEW QUESTION # 145
Where is the online check-in banner message configured for walk-up experience on the service portal?
Answer: A
NEW QUESTION # 146
What are the Release types available on the baseline release record?
Answer: D
NEW QUESTION # 147
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
Answer: C
Explanation:
Once any class is set as a principal class, the principal class filter is automatically applied to the CI field on change, incident and problem records. This means that only CI's within a principal class can be selected on the CI field. If there are no CI Classes marked as Principal Class, then all CIs on all forms will be selectable on the CI field.
NEW QUESTION # 148
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