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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

SectionWeightObjectives
User Lifecycle Management13%- User administration
  • 1. Provisioning and deprovisioning
  • 2. Guest account management
  • 3. User groups and permissions
Analytics and Monitoring8%- Usage insights
  • 1. Performance reporting
  • 2. Adoption monitoring
  • 3. Analytics dashboards
Fundamentals9%- Slack plans and features
  • 1. Workspace roles and permissions
  • 2. Admin console navigation
  • 3. Slack admin responsibilities
Workflow Builder and Automation10%- Automation capabilities
  • 1. Notifications and approvals
  • 2. Workflow Builder usage
  • 3. Automated processes
Apps and Integrations14%- Application management
  • 1. Third-party integrations
  • 2. Salesforce integration
  • 3. App approval workflows
Change Management and Adoption7%- User enablement
  • 1. Best practices adoption
  • 2. Training strategies
  • 3. Organizational rollout planning
Channels and Communication15%- Channel governance
  • 1. Channel management
  • 2. Slack Connect configuration
  • 3. Naming conventions
Security and Compliance15%- Security configuration
  • 1. Data retention policies
  • 2. Compliance and auditing
  • 3. Authentication and SSO
Workspace Administration9%- Workspace management
  • 1. Workspace creation and visibility
  • 2. Enterprise Grid workspace strategy
  • 3. Workspace consolidation

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Salesforce Certified Slack Administrator Sample Questions (Q175-Q180):

NEW QUESTION # 175
GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.
GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans.
The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.
What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

Answer: A

Explanation:
The best practice in Slack for securely collaborating with external partners is:
"Use Single-Channel Guests for external users when collaboration is limited to specific channels. Admins should control guest approvals, ideally via a private approval workflow, and set expiry dates for guest accounts to ensure access is revoked after projects end." Multi-Channel Guests (Option B) provide broader access than necessary, and manually inviting guests (Option C) does not scale well. Asking companies to upgrade (Option D) is unrealistic for scalable collaboration.
(Reference: Slack Administration Study Guide - Guest Management and External Collaboration)
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NEW QUESTION # 176
You've been working amongst a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and the following
responsibilities are beginning to overwhelm your small admin team:
* Managing how channels are administered.
* Creating and managing legal holds.
* Managing users.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)

Answer: A


NEW QUESTION # 177
Which Slack plan(s) support the Legal Holds feature?

Answer: B

Explanation:
According to Slack's official documentation regarding Legal Holds:
"The Legal Holds feature is only available on the Enterprise Grid plan. Legal holds allow Workspace Owners and Org Owners to preserve messages and files of specific users for compliance and legal purposes." Legal Holds are a critical feature for enterprises with compliance requirements, and they are not available on the Free, Pro, or Business+ plans.
(Reference: Slack Administration Study Guide - Security, Compliance, and Legal Holds)
-


NEW QUESTION # 178
You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid.
This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.
What visibility setting should you select for this new workspace?
(Select the best answer.)

Answer: A


NEW QUESTION # 179
You're the Primary Org Owner at a company with a large Slack Enterprise Grid org comprised of 10 workspaces. Each of these workspaces represents one of the company's individual business units. As the Primary Org Owner, you're focused on the administration of Slack rather than the business operations of each of the 10 units. Each business unit uses Slack differently.
How should you delegate responsibilities to best reflect the company's operating model?

Answer: B


NEW QUESTION # 180
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