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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Administrator |
| Exam Number: | ADM-201 |
| Exam Format: | Multiple choice, Multiple select |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 3 years |
| Related Certifications: | Salesforce Platform App Builder Salesforce Certified Advanced Administrator |
| Real Exam Qty: | 60 (multiple-choice and multiple-select) |
| Exam Price: | $200 USD |
| Available Languages: | Spanish, Italian, English, French, Japanese, Portuguese (Brazil), German |
| Passing Score: | 65% |
| Recommended Training: | Trailhead - Salesforce Administrator Certification Prep |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Salesforce-Certified-Administrator Sample Questions |
| Exam Way: | Online proctored or onsite test center |
| Pre Condition: | No formal prerequisites required; recommended familiarity with Salesforce platform administration. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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NEW QUESTION # 126
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?
Answer: B
NEW QUESTION # 127
Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?
Answer: B
Explanation:
Explanation
Native debug feature is a tool that can be used to identify the problem with the new flow. Native debug feature allows users to test a flow by running it with different input values and inspecting the output values at each element. Users can also see error messages and warnings that indicate where the flow failed or might fail.
References: https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5
NEW QUESTION # 128
An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options
Answer: A,C
Explanation:
Explanation
Currency locale and default language are two of the company settings that an administrator can configure in Salesforce. Currency locale determines howcurrency amounts are formatted and displayed in reports and other places. Default language determines the language used for labels, buttons, tabs, and other elements in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5https://help.salesforce.
NEW QUESTION # 129
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
Answer: A
Explanation:
Explanation
To acknowledge cases with a Case Reason of Installation immediately via email and assign them to appropriate agents, and escalate cases that are still in New status after 4 hours to support management, an administrator should use Auto-response rules, Queues, and Escalation Rules for case management.
Auto-response rules allow sending automatic email responses to customers based on case criteria. Queues allow grouping cases that share common characteristics and assigning them to a group of users who can access and work on them. Escalation rules allow escalating cases that meet certain criteria to higher-level users or groups and sending email notifications. Macros and Entitlements are not case management tools that can be used for this requirement. References:
https://help.salesforce.com/s/articleView?id=sf.case_autoresponse.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 130
The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.
What should the administrator do to pull contact fields into the Custom report?
Answer: B
NEW QUESTION # 131
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