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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified Implementation Specialist - ITSM ServiceNow Certified System Administrator |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Passing Score: | 70% |
| Exam Price: | $450 USD |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Exam Format: | Multiple Select, Multiple Choice |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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The ServiceNow CIS-ITSM exam consists of about 60 multiple-choice questions, which must be completed within 90 minutes. The questions are designed to test the candidate's knowledge and understanding of ITSM concepts, as well as their ability to apply this knowledge to real-world scenarios. Candidates must score at least 70% to pass the exam and earn their CIS-ITSM certification.
The CIS-ITSM Exam covers a wide range of topics, including incident management, problem management, change management, request fulfillment, knowledge management, and service catalog management. Candidates are also tested on their understanding of ITSM frameworks, such as ITIL, and how ServiceNow ITSM solutions can be used to support ITSM processes.
NEW QUESTION # 91 
Refer to the component code above. The information displays as expected (in three rows) on a mobile device.
However, the information is not displaying as desired (in a single row) on a desktop or tablet.
Which option has the correct component changes to display correctly on desktops and tablets?
Answer: C
NEW QUESTION # 92
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?
Answer: B
NEW QUESTION # 93
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
Answer: A,B
NEW QUESTION # 94
What tools are available to the assignee to help resolve an incident?
Choose 2 answers
Answer:
Explanation:
A.B
NEW QUESTION # 95
One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues.
Answer: A
NEW QUESTION # 96
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