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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Organization Setup4%- Lightning Experience vs Classic
- Company Information
- User Interface
- Fiscal Year
- Currency Management
Topic 2: Workflow and Process Automation17%- Flows (Screen Flows, Autolaunched Flows)
- Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages)
- Workflow Rules
- Process Builder
- Approval Processes
Topic 3: Security and Access12%- Field-Level Security
- Login Hours and IP Ranges
- Object-Level Permissions
- Salesforce Shield
- Record Access (OWD, Sharing Rules)
Topic 4: Service Cloud Applications10%- Service Cloud Features
- Cases and Entitlements
- Omni-Channel
- Web-to-Case and Email-to-Case
- Service Contracts
Topic 5: Activity Management and Chatter4%- Chatter Best Practices
- Tasks and Events
- Chatter Groups and Feeds
Topic 6: Reports and Dashboards11%- Dashboard Components
- Joined Reports
- Scheduling Reports
- Summary Reports and Matrix Reports
- Report Types
- Report Builder
Topic 7: User Setup8%- User Licenses
- Delegated Authentication
- Role Hierarchy
- Profile Configuration
- User Creation and Management
- Permission Sets
Topic 8: Salesforce Mobile App and Lightning Experience6%- Lightning Experience Features
- Navigation and UI Customization
- Salesforce Mobile App Configuration
Topic 9: Standard and Custom Objects8%- Custom Object Creation
- Roll-up Summary Fields
- Object Relationships (Lookup, Master-Detail)
- Standard Object Overview
Topic 10: Sales Cloud Applications10%- Products, Price Books, and Quotes
- Forecasting
- Sales Cloud Features
- Opportunity Management
- Account and Contact Management
Topic 11: Data Management10%- Data Loader
- Data Quality Best Practices
- Duplicate Rules and Matching Rules
- Data Import Wizard
- Data Export

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Salesforce Certified Administrator Sample Questions (Q68-Q73):

NEW QUESTION # 68
A System Administrator can edit a profile to:

Answer: B


NEW QUESTION # 69
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user's password?
Choose 2 answers

Answer: A,B

Explanation:
Explanation
Page layout editor is a tool that allows you to customize the layout and organization of detail and edit pages for a specific object and record type combination. You can use page layout editor to make fields editable or read-only on page layouts for different profiles or record types. After resetting a password, the user may be required to activate their device by entering a verification code sent to their email address or phone number before they can log in to Salesforce. This is a security feature that helps prevent unauthorized access to Salesforce from unknown devices or browsers. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutedit.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.identity_verification.htm&type=5


NEW QUESTION # 70
On deleting a Tab from an Application ___________.

Answer: A

Explanation:
Section: Volume E


NEW QUESTION # 71
How do you find out that the Approval Process is edited?

Answer: A

Explanation:
Section: Volume E


NEW QUESTION # 72
Cloud Kicks wants to ensure that every client has support based on the level of service that has been agreed on in the sales cycle. There are tiers to this support model, Gold, Silver, and Bronze. What should a Platform Administrator create to ensure that this is part of every client's account once they become a client?

Answer: A

Explanation:
To manage different levels of support service (Gold, Silver, Bronze), Salesforce uses the Entitlement Management feature. An "Entitlement" defines the specific type of support a customer is eligible for. To
"ensure that this is part of every client's account" automatically, a Platform Administrator should use Flow Builder. A record-triggered flow can be set to run whenever an Account is updated to "Customer" status or when a specific "Service Level" field is populated. The flow can then automatically create or link an Entitlement record to that Account. This ensures that when a new case is opened, the support agent immediately sees the SLA (Service Level Agreement) associated with that customer. Routing Configurations (Option B) and Assignment Rules (Option D) handle who gets the case, but they do not define the level of service. Email-to-Case (Option C) is an intake method, not a service-level tracking tool.


NEW QUESTION # 73
......

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