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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Configure and manage Teams meetings, webinars, and town halls15-20%- Configure webinars and town halls
  • 1. Set up event types and registration
  • 2. Manage event production and attendee experience
- Configure meeting policies and settings
  • 1. Configure audio and video settings
  • 2. Manage meeting apps, polls, and breakout rooms
  • 3. Manage meeting experiences and features
- Implement Teams Premium features
  • 1. Manage custom branding and templates
  • 2. Configure advanced meeting capabilities
Configure and manage Teams Rooms and devices20-25%- Deploy and manage Teams Rooms
  • 1. Manage settings and updates
  • 2. Configure room systems and consoles
- Monitor and maintain device health
  • 1. Troubleshoot device and connectivity issues
  • 2. Use monitoring and management tools
- Manage endpoints and peripherals
  • 1. Manage device profiles and policies
  • 2. Configure IP phones, headsets, and cameras
Configure and manage Teams Phone30-35%- Configure call routing and policies
  • 1. Manage call queues and auto attendants
  • 2. Configure voice routing policies
- Manage emergency calling and compliance
  • 1. Configure emergency locations and routing
  • 2. Manage call recording and compliance
- Configure phone numbers and connectivity
  • 1. Assign and manage numbers
  • 2. Configure Direct Routing and Operator Connect
Plan and design collaboration communications systems20-25%- Plan and design Teams meetings
  • 1. Plan audio conferencing
  • 2. Recommend use cases for Teams Premium and Microsoft 365 Copilot
  • 3. Plan requirements for meetings, webinars, and town halls
  • 4. Plan meeting policies and settings
- Plan and design Teams Phone
  • 1. Plan call routing and policies
  • 2. Plan licensing requirements
  • 3. Plan Teams Phone connectivity and numbering
  • 4. Plan emergency calling and routing
- Plan and design Teams Rooms and devices
  • 1. Plan room systems and peripherals
  • 2. Plan device deployment and management
  • 3. Plan management and monitoring solutions

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Microsoft Collaboration Communications Systems Engineer Sample Questions (Q271-Q276):

NEW QUESTION # 271
Hotspot Question
You have a Microsoft Teams Phone deployment.
You need to recommend a Teams integration solution that meets the following requirements:
- Announces the queue position of waiting callers
- Integrates Teams Graph APIs and Cloud Communications APIs for Teams
without Direct Routing
- Enables supervisors to use listen and barge features on live calls
made or received by Teams agents
Which integration solution and type of integration should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Teams contact center
What is contact center integration for Microsoft Teams?
Microsoft Teams supports customer interaction work streams by acting as the hub for internal and external customer connection across its modes of communication including chat, video meetings, and calling. For some organizations, Microsoft Teams' cloud voice capabilities, including auto attendant and call queues, meet their needs.
For organizations that want solutions with business tools and workflows to drive the customer journey, contact center integration for Microsoft Teams allows Contact Center as a Service (CCaaS) solution providers to integrate their solutions into Teams Box 2: Extend model As a contact center solution provider, there are three models to choose from to integrate your connected contact center solution into Teams:
If you want to use certified SBCs and Direct Routing to connect a contact center solution to Teams, see the Connect model.
*-> If you want to use Azure bots and the Microsoft Graph Communication APIs to enable solution providers to create Teams apps, see the Extend model.
If you want to use an SDK that enables solution providers to imbed native Teams experiences in their App, see the Power model. Power solutions will be possible when the SDK is available.
Coming soon.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center


NEW QUESTION # 272
Exhibit

Your company has a Microsoft Teams Phone deployment that uses Direct Routing.
A user named User1 reports that she cannot make calls because the dial pad n missing in Teams.
You run the Get-CsOnlineUser cmdlet and receive the output shown in the exhibit (Click the Exhibit tab.) Which three actions should you perform to ensure that the dial pad appears in the Teams client? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: B,E


NEW QUESTION # 273
You have a Microsoft Teams Phone deployment that uses Direct Routing. The deployment has the following configurations:
- Direct Routing Session Border Controller (SBC) public IP subnet:
198.51.100.0/24
- Teams client external IP subnet: 203.0.113.0/24
- Teams client internal IP subnet: 192.168.0.0/24
You need to configure the network topology to support emergency call routing.
Which network range should you add to the trusted IP addresses?

Answer: A

Explanation:
Trusted IP address are the Internet(Public) IP Address of the enterprise network exempted from any security options.
https://docs.microsoft.com/en-us/microsoftteams/manage-your-network-topology


NEW QUESTION # 274
You have a Microsoft Teams deployment that uses Teams Premium licensing.
You need to configure Teams webinars to meet the following requirements:
* Display a watermark on shared content.
* Require attendees to answer the default questions on a registration form.
Which type of policy should you use for each requirement? To answer, drag the policy types to the correct requirements. Each policy type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 275
You have a Microsoft Teams Phone deployment that contains a Session Border Controller (SBC) named SBC1.contoso.com.
Direct Routing integrates with a PBX phone system that uses only four-digit dialing and is configured to use the SBC.
Teams is configured to use dial plans that normalize any four-digit calls to E.164.
You have the following translation rule.

You need to ensure that calls to the legacy PBX pass only a four-digit extension.
How should you complete the PowerShell command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://learn.microsoft.com/en-us/powershell/module/skype/set-csonlinepstngateway


NEW QUESTION # 276
......

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