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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Device Support Exam |
| Exam Number: | Apple-Device-Support |
| Passing Score: | 75% |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | Approx. 80 |
| Exam Format: | Multiple-choice single-select, Multiple-choice multiple-select |
| Related Certifications: | Apple Certified IT Professional |
| Exam Price: | $149 USD |
| Certificate Validity Period: | 3 years |
| Available Languages: | French, English, Japanese, Spanish, German |
| Recommended Training: | Apple Device Support Training Course |
| Exam Registration: | Pearson VUE Registration Apple Certification Registration System |
| Sample Questions: | Apple Apple-Device-Support Sample Questions |
| Exam Way: | Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course |
| Official Syllabus URL: | https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf |
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NEW QUESTION # 182
Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?
Answer: B
NEW QUESTION # 183
Which Wi-Fi authentication settings does Apple recommend for better security for Wi-Fi routers and access points?
Answer: C
Explanation:
According to Apple, the security setting defines the type of authentication and encryption used by your router, and the level of privacy protection for data transmitted over its network. WPA3 Personal is the newest, most secure protocol currently available for Wi-Fi devices. It works with all devices that support Wi-Fi 6 (802.11ax), and some older devices. WPA2/WPA3 Transitional is a mixed mode that uses WPA3 Personal with devices that support that protocol, while allowing older devices to use WPA2 Personal (AES) instead.
This mode offers better security and compatibility than WPA2 Personal (AES) alone, and avoids the weak security and performance of WEP and WPA/WPA2 modes. References: Recommended settings for Wi-Fi routers and access points - Apple Support
NEW QUESTION # 184
How many times does Face ID attempt a face match before requiring you to enter a passcode?
Answer: B
Explanation:
Face ID is a biometric authentication feature that allows users to unlock their device with a facial scan. Face ID attempts to match the user's face with the stored data every time the device is woken up. However, there are situations where Face ID is not permitted or fails to recognize the user. In those cases, the user must enter their passcode or password to unlock the device. One of those situations is when there are five unsuccessful attempts to match a face. After five failed scans, Face ID is disabled and the user is prompted to enter their passcode or password. This is a security measure to prevent unauthorized access to the device by someone who does not look like the user. References : Face ID, Touch ID, passcodes, and passwords - Apple Support
, What Is Face ID? - How-To Geek
NEW QUESTION # 185
Which of these actions should you take if an error occurs while restoring your device from an iCloud backup?
Answer: B
Explanation:
Restoring an iPhone or iPad from an iCloud backup depends on a stable and functioning network connection because backup content must be retrieved from iCloud. When problems occur during an iCloud backup or restore process, Apple recommends verifying network connectivity and, where appropriate, trying another Wi- Fi network. Therefore, option C is the appropriate troubleshooting action. DFU mode is a substantially different recovery procedure and is not the normal response to an iCloud restore error. Turning off Find My or signing out of the Apple Account also does not address a network-related restore failure and can interfere with access to the backup. Using another reliable Wi-Fi network helps determine whether the failure is being caused by the current network, router configuration, filtering, or internet connectivity.
NEW QUESTION # 186
Select Three.
In MacOS on APFS volumes, when are FileVault encryption keys generated?
Answer: C,D,E
Explanation:
FileVault is a feature that encrypts the entire APFS volume on a Mac using the AES-XTS data encryption algorithm. FileVault encryption keys are generated at different times depending on the scenario. According to the Apple Support documents12, FileVault encryption keys are generated in the following situations:
* During the first login by a user on the Mac: This happens when FileVault is turned on during the initial Setup Assistant process. The user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.
* When a user turns on FileVault: This happens when FileVault is turned on later from the System Settings. The user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted. An anti-replay mechanism prevents the old key (based on hardware UID only) from being used to decrypt the volume.
* During user creation: This happens when a new user is added to the Mac after FileVault is turned on.
The new user's password and the hardware UID are used to protect the class key, which wraps the volume encryption key. The new user's password is also used to generate a personal recovery key, which can be used to unlock the volume if the user forgets their password or their account is deleted.
The other options are not correct because FileVault encryption keys are not generated in those situations.
When a user is deleted, their FileVault encryption key is removed from the Mac, but the volume encryption key remains the same. Setting the first user's password does not generate FileVault encryption keys unless FileVault is turned on during the Setup Assistant process or later from the System Settings. References: Intro to FileVault - Apple Support, Volume encryption with FileVault in macOS - Apple Support
NEW QUESTION # 187
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