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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which statement about the end-to-end customer journey is CORRECT?

A. It focuses exclusively on technical service outcomes
B. It involves only the stages of service delivery and resolution
C. It reflects an overall perception of the customer's experience
D. It excludes customer interactions outside of the organization's processes

Answer: C

NEW QUESTION # 35
Which is a challenge when onboarding individual consumers?

A. Identifying the customer that can represent the service consumer
B. Dealing with a large number of consumers with varied skills and backgrounds
C. Identifying the consumers' needs because they do not communicate them clearly
D. Providing marketing material tailored to the needs of service consumer

Answer: B

NEW QUESTION # 36
Which statement about the reporting of service outcomes and performance is CORRECT?
Which statement about the reporting of service outcomes and performance is CORRECT?

A. Return on investment (ROI) should be mapped to customer outcomes
B. IT component scorecards should be mapped to service provider outcomes
C. Service performance metrics should be mapped to customer outcomes
D. Customer satisfaction feedback should be mapped to service provider outcomes

Answer: C

NEW QUESTION # 37
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?

A. The organization has focused on speed without balancing other HVIT objectives
B. The organization should stop using automation tools
C. The organization should separate development and operations teams completely
D. The organization should continue, because velocity always increases value

Answer: A

Explanation:
HVIT is not simply about making teams move faster. It is about achieving the right balance across objectives such as fast development, resilient operations, co-created value, valuable investments, and assured conformance. In this scenario, the organization focused narrowly on speed and ignored reliability, people impacts, and customer outcomes.
A is wrong because speed alone does not guarantee value. C is not supported by the scenario. D usually moves away from collaboration and flow rather than improving them. The most accurate conclusion is that the organization failed to balance velocity with the other essential dimensions of HVIT.
Therefore B is the best answer.

NEW QUESTION # 38
Which activity does a service provider carry out as part of the "explore step of the customer journey" ?

Answer:

Explanation:
Analysing potential customers patterns of business activity

NEW QUESTION # 39
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