Actual PEGACPDC25V1 Test Pdf | Valid PEGACPDC25V1 Learning Materials

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Support business-driven changes
  • 2. Adapt engagement strategies quickly
  • 3. Optimize customer experiences
Topic 2: Actions and treatments12%- Manage customer actions
  • 1. Define and manage customer actions
  • 2. Present a single offer on the web
  • 3. Define an action for outbound
Topic 3: Channels10%- Multi-channel engagement
  • 1. Web channel configuration
  • 2. Cross-channel engagement
  • 3. Outbound channel setup
Topic 4: Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Define customer engagement policies
  • 3. Customer journeys
Topic 5: Contact policy and volume constraints13%- Contact governance
  • 1. Control customer contact frequency
  • 2. Configure contact policies
  • 3. Apply volume constraints
Topic 6: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Define the starting population
  • 2. Customer engagement blueprint
  • 3. Optimize the next-best-action strategy
  • 4. Optimize the customer value in the contact center
  • 5. Essentials of always-on outbound
Topic 7: AI and arbitration12%- Decision optimization
  • 1. Prioritize actions
  • 2. Apply arbitration logic
  • 3. Use AI in decisioning
Topic 8: Decision strategies14%- Strategy design
  • 1. Build decision strategies
  • 2. Test decision logic
  • 3. Use predictive analytics

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2026 Pegasystems PEGACPDC25V1: Valid Actual Certified Pega Decisioning Consultant 25 Test Pdf

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q72-Q77):

NEW QUESTION # 72
In a decision strategy, to use a customer property in an expression, you

Answer: D

Explanation:
In a decision strategy, to use a customer property in an expression, you need to define Customer page in Pages
& Classes and specify its class as Data-Customer. This allows you to access customer properties by using dot notation, such as Customer.Age or Customer.Gender. You do not need to define the property as a strategy property, use it without any prefix, or prefix it with the keyword Customer. Verified References: [Certified Pega Decisioning Consultant | Pega Academy], Decision strategies


NEW QUESTION # 73
To access a property from an unconnected component, you use the

Answer: C

Explanation:
To access a property from an unconnected component, you use the component-dot-property construct. For example, if you want to access the property .Rank from an unconnected component named ActionRanking, you use ActionRanking.Rank. Verified References: Pega Academy - Decisioning Consultant - Accessing properties from unconnected components


NEW QUESTION # 74
U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you perform the build tasks based on best practices.

Answer:

Explanation:

Explanation:


NEW QUESTION # 75
Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.
Which communication approach should the bank use to address this urgent customer notification requirement?

Answer: B


NEW QUESTION # 76
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer on its website to the qualified customers. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning architect, you need to verify the configurations in the Channel tab of the Next-Best-Action Designer to enable the website to communicate with Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you ensure are complete in the Channel tab of the Next-Best-Action Designer? (Choose Two)

Answer: A,B

Explanation:
To achieve this requirement, you need to ensure that two tasks are complete in the Channel tab of the Next-Best-Action Designer: enable a web channel and map the real-time container to a business structure level. A web channel is a type of channel that allows you to deliver actions and treatments to your customers through your website or web app. You need to enable a web channel and configure its settings, such as authentication, security, and response format. A real-time container is a configuration that defines how to deliver actions and treatments to a specific channel. You need to map the real-time container that contains the Reward Card offer to a business structure level, such as Top-level or Issue-level, so that it can be available for delivery through the web channel. Verified Reference: [Pega Academy - Decisioning Consultant - Configuring channels], [Pega Academy - Decisioning Consultant - Configuring real-time containers]


NEW QUESTION # 77
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